Microsoft subscriptions can be canceled by placing a termination order through the Marketplace Platform.
A termination order suspends the subscription until it reaches the end date when it'll be terminated. A suspended subscription cannot be used, but it's still billed until the end date.
The following cancelation specifics apply to Microsoft subscriptions:
For Microsoft Azure, you can cancel a single subscription or the entire agreement containing subscriptions. Note that for Microsoft Azure, the usage is billed in arrears. It means you'll be billed as per your usage in the previous month.
For all other Microsoft products, such as Microsoft Dynamics and Microsoft 365, you can terminate or reduce the quantity within 7 days from your date of purchase. Subscriptions terminated or reduced in quantity within 7 days of purchase are eligible for a prorated refund. To learn more, see New Commerce Experience Cancellation Policy.
Although Microsoft supports co-terming, the Marketplace Platform doesn't support co-terming for Microsoft products.
For instructions on canceling your subscription, see Terminate Microsoft Subscriptions and Terminate All Microsoft Subscriptions.
You can reduce the quantity of your subscription by editing the subscription directly. For information on how to remove licenses, see .
If the seat reduction is done within 7 days of ordering, the changes are applied in the Marketplace Platform and Microsoft.
However, if the reduction occurs outside of the 7-day window, the changes will be scheduled on the Microsoft side and will subsequently be applied in the Marketplace.
To view your currently available licenses and the licenses scheduled for renewal, see the Parameters tab on the subscription details page.
If you face an error during Lighthouse activation, it could be because of your role in Azure.
Make sure that you are the owner of the subscription for which you are activating Lighthouse. Subscription owners have the Azure Subscription Owner role.
You can verify the role on the Role assignments tab in Azure.
To complete the Lighthouse onboarding, you must also meet the following requirements for your primary domain/tenant or Azure subscription:
Role - Any
User type - Member
User principal name - Must have no reference to 'external'
Identity - Must match the tenant’s name for the partnership
To ensure seamless management of your Microsoft 365, Dynamics 365, and Azure subscriptions, you'll need to establish a partner relationship with SoftwareOne.
This allows SoftwareOne to fulfill your Microsoft transactions and manage products and services on behalf of your organization. To review and accept a partner relationship request:
On the Orders page, select the required purchase order.
Do one of the following:
If the order is Querying, navigate to the General tab, where you will find the partner relationship request URL.
If the order is in Draft, click Edit in the upper right. Then, on the Select Items page, click Next and you'll see the relationship request URL.
Select the URL. You'll be redirected to the Microsoft 365 Admin Center login page.
Use the Global Administrator credentials for the primary domain or tenant name listed in your purchase order.
Review the SoftwareOne partner information and click Next.
Select the link for the Microsoft Customer Agreement and read the agreement.
Select the checkbox to acknowledge that you read the agreement and then click Accept.
Return to your purchase order in the Marketplace Platform and click Process in the upper right to resume order processing.