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The Marketplace Platform is a centralized hub designed to streamline the discovery and ordering of subscription-based software products.
The platform simplifies the complex process of software licensing and procurement, making it easier for you to find and compare products from different software vendors in one place. Each product on our marketplace undergoes a process, where vendors define the product including its terms of use, and submit it to SoftwareOne. Products become available for ordering only after SoftwareOne accepts them.
You can access the SoftwareOne Marketplace by signing in to your account and selecting Marketplace > Products from the main menu.
The Products page shows all products that are available for you to order. The page displays products according to the vendor name, and it also shows a brief product description.
To view detailed information about a product, click the product name.
You'll then be able to view detailed product information, including the product's terms and conditions, pricing information, and more. For more information, see Products Interface.
After you've read through the product details and chosen the product you want to buy, you can start the ordering process by clicking Buy now.
When you click the button, the Purchase Wizard opens. The wizard is designed to help you in creating a purchase order by completing all of the necessary steps.
Note that the steps will vary depending on the product you are ordering and the product's vendor. At a high-level, you'll need to complete the following steps:
Selecting an agreement - Choose whether you want to use an existing agreement or establish a new agreement. The option you select in this step determines the next step in the wizard.
If you create a new agreement, the Select licensee section opens.
If you use an existing agreement, the Select items section opens.
Selecting a licensee - Choose an existing licensee or create a new one.
Providing agreement details - Fill out the contact form.
Selecting the items - Choose the items you want to order and the quantity of those items.
Adding reference details - Add your order and agreement details as necessary.
Verifying the order - Review the details and then click Place order.
Reviewing the summary - View your order summary and the latest status message.
For products, like Adobe and Microsoft, you'll need to complete additional steps when you're placing the order. For step-by-step guidance on these products, see Adobe Tutorials and Microsoft Tutorials.
Once you've placed an order through the Marketplace Platform, it's displayed on the Orders page. The platform supports various types of orders including change orders, purchase orders, and terminate orders, all of which are visible on the page.
If you need to find a specific order on the Orders page, you can use the filter option to refine your list of orders. We provide several filter options for you to narrow down your list of orders. You can use a single filter or create a combination of different filters by selecting different fields, operators, and values.
Sign in to your account and go to Marketplace > Orders.
On the Orders page, select the Filter option.
When the filter box displays, click Add another condition to open a menu of conditions.
Define the conditions:
In the first field, choose the condition. For example, to filter your orders by their status, choose Status.
In the second field, select the search operator. Depending on the condition you selected in the first field, different operators are displayed. If you chose Status in the first field, leave the value as Equal.
In the third field, type or select a value from the list of preconfigured values (for example, to see your draft orders, select Draft). Note that the values displayed in this field are determined by your selection in the first field.
Your orders will be automatically refreshed based on the conditions you've set. To display another condition row, click Add another condition and then specify additional conditions as needed.
To reset the filters, select Reset filters.
If you want to get detailed information for an order, click the order number. You'll then be able to view the items that are included in your order, various parameters, subscriptions, and more.
Additionally, depending on the type of order, you'll be able to take various actions, like:
The Agreements page is where you can access all your agreements in one place.
As agreements contain subscriptions, having access to your agreements in one place makes it easier to manage and keep track of subscriptions. Agreements also store other important documents, such as your file attachments and terms and conditions.
To view a list of your agreements, select the main menu of the Client Portal and then choose Marketplace > Agreements.
From here, you can view your agreement name, the product it relates to, agreement status, and more. To learn more, see Agreements interface.
If you want to get detailed information about an agreement, click the agreement. You'll then be able to view details like the subscriptions linked to the agreement, ordering and fulfilment parameters, the buyer, seller, and licensee attached to the agreement, and more.
From the details page, you can also easily manage your agreement. You can:
Subscription management through self-service is one of the key features of our platform, providing you with the flexibility to manage your subscriptions.
You can easily order new subscriptions, increase or decrease your licenses, and cancel subscriptions. You also have the option to rename your subscriptions and modify a subscription's ID through the platform.
You can view your subscriptions by selecting the main menu of the Client Portal and then choosing Marketplace > Subscriptions.
The page displays the important information regarding your subscriptions. To view the details of an individual subscription, click the subscription name. For more information, see Subscriptions Interface.
If you wish to make any changes to the quantity of items within your subscription, you can do so by editing the subscription yourself through the platform.
For example, if you want to increase the number of licenses, you'll just need to change the quantity of items within the existing subscription. The same process applies if you want to decrease licenses.
For more information, see How to change license quantity in your subscription.
If you want to add a new item to your subscription, you can do so by editing the agreement. It means if you want to purchase new items, you don't need to create a new agreement. You can simply edit your agreement to include the new items.
This can be done through the Buy more option on the agreement's details page. For step-by-step instructions, see How to add new items to your agreement.
If you want to cancel a single subscription or all subscriptions in an agreement, you'll need to place a termination order. Without a termination order, subscriptions cannot be cancelled.
You can cancel a single subscription using the Terminate option on the details page of the subscription. However, to cancel all subscriptions in your agreement, you must terminate the entire agreement.
To learn more about canceling a single subscription, see Terminate subscriptions. To cancel all subscriptions in your agreement, see Terminate Agreements.
If you need more licenses for an existing subscription, you can modify the subscription to increase the number of licenses. You can also reduce the quantity if you no longer require all of your ordered licenses.
When reducing your licenses, there are a few important points to consider:
If your subscription contains one item, you cannot reduce the quantity to zero. In this case, you must terminate the subscription. To learn more, see Terminate subscriptions.
If your subscription contains multiple items, at least one item must have a quantity greater than zero. It's not possible to change the quantity of all items to zero.
To increase or decrease the quantity of licenses:
Sign in to your account and navigate to the Subscriptions page (Marketplace > Subscriptions).
Select the required subscription.
When the details page of your selected subscription opens, click Edit in the upper right.
In the Edit subscription wizard, update the quantity as needed in the New qty field. Click Next to continue.
Update the reference ID and notes. These details are optional. Click Next to continue.
Review the details including prices and then click Place Order to finalize.
A change order is created in the system and sent to the vendor for processing. You can see the order on the Orders page.
While the change order is processing, the subscription and the agreement will have the status as Updating. It means that the agreement is temporarily locked, and no further orders can be placed under this agreement until the current change order is completed.
If you wish to buy new items and add them to your current agreement, you can do so through the Agreements page on the platform.
New items can be added to an agreement by using the Buy more option on the details page of the agreement. Please note that items can only be added only while the agreement is in the Active state.
To add more items to your agreement:
Sign in to your account and navigate to the Agreements page (Marketplace > Agreements).
Select the required agreement in the Active state.
On the details page of your selected agreement, click Buy more in the upper right.
In Select Items section, do the following:
Click Add items. The Select Items page opens.
Choose the items you want to order. You can select one or multiple items, and use filters to narrow down the list of items.
Click Add items to add the new items to your order.
Adjust the new quantity as needed and then click Next to continue.
Fill out the Details section and click Next.
Review your order and then click Place order to finalize.
A change order is created in the system and sent to the vendor for fulfilment.
While the change order is in progress, the agreement shows as Updating. It means that the agreement is temporarily locked, and no further orders can be placed under this agreement until the current change order is completed.
How to buy products in the marketplace
Access the catalog, browse products, and place orders.
How to filter and view your orders
Use filters to find the orders you need.
Where to access your agreements
View your agreements and all subscriptions within those agreements.
How to manage your subscriptions
Access your subscriptions and learn about managing them.
How to change license quantity in your subscription
Increase or decrease the quantity of licenses.
How to add new subscription items to your agreement
Add a new item to your existing agreement.
Adobe VIP Marketplace Tutorials
Get step-by-step help with ordering and managing Adobe subscriptions.
Microsoft CSP Tutorials
Get step-by-step help with ordering Microsoft subscriptions.
Marketplace Reference Documentation
Access all reference content for agreements, orders, subscriptions, and more.
Account Settings
Manage your account settings, users, and platform objects.