If you already have an agreement and want to order new Adobe VIP Marketplace items as part of the same agreement, you can place a change order.

This tutorial shows how to order new items using an existing agreement. Watch the following video or continue reading for the step-by-step instructions.

Prerequisites

Before starting this tutorial, make sure that the agreement you want to use is in the Active state.

Agreements in any other state cannot be used when ordering items. See Agreement States for information on various statuses.

1. Launch the purchase wizard

1. From the main menu, navigate to the Products page (Marketplace > Products) and click Adobe VIP Marketplace for Commercial.

1. Click Buy now in the upper right on the details page.

The purchase wizard starts and the Select agreement section of the wizard is displayed.

2. Select the agreement

Select the agreement you want to use for this order and click Next. Make sure that the agreement is Active.

The wizard displays the Select Items section. Other sections are skipped because the information in those sections is retrieved from your selected agreement.

3. Select items to order

1. On the Select items page, click Add items.

1. Choose the items you want to order and click Add items. You can choose multiple items from the list.

1. In the New qty field, adjust the number of licenses as required and click Next.

4. Add reference details

(Optional) Enter the reference details for the order and click Next. You can use this page to add information that might help you identify the order easily.

5. Place your order

Review the order details and click Place order to complete the purchase.

6. See your order summary

View your order summary and the latest status message. Click View Order to navigate to the order details page. Otherwise, click Close to close the Summary page.

Next steps

Your change order is submitted for processing.

You can view the most up-to-date information on your order and its status on the Order details page.

If you want to lower the quantity of your Adobe licenses, you can place a change order through the Marketplace Platform. This tutorial shows how you can decrease the quantity of your Adobe licenses.

Prerequisites

Before starting this tutorial, make sure that the subscription you want to downsize is in the Active state. A subscription in any other state cannot be downsized. See for information on various statuses.

1. Open the subscription

1. On the Subscriptions page (Marketplace > Subscriptions), click the required subscription. The following image shows an example subscription:

1. On the details page of the subscription, click Edit.

The Edit Subscription wizard launches and the Items section of the wizard is displayed.

2. Decrease quantity as needed

1. In the New qty field, lower the number of licenses. In the following image, the quantity of both items is reduced from 20 to 19.

2. Click Next.

3. Enter additional details

1. (Optional) Enter the reference information that might help you identify the change order easily. You can add the Additional ID and Notes.

2. Click Next.

4. Place the order

1. Verify the details of your order. Make sure to read the terms and conditions by clicking the links in the footer. By placing the order, you accept all terms.

2. Click Place order.

5. View order summary

1. Review the order summary and the latest status message.

2. Click View Order to navigate to the order details page. Otherwise, click Close to close the Summary page.

Next steps

Your order is submitted for processing and the status of your subscription and the agreement changes from Active to Updating. You won't be able to make any further changes until your order is processed.

Your account on the Marketplace Platform may have several Adobe subscriptions. You can rename these subscriptions so you can identify them easily.

In this tutorial, you'll learn how to rename a subscription from Creative Cloud All Apps Pro for Enterprise to Creative Cloud test.

Prerequisites

Before starting this tutorial, make sure that the subscription you want to rename is in the Active or Updating state. Terminated subscriptions cannot be renamed.

1. Open the subscription

1. On the Subscriptions page (Marketplace > Subscriptions), click the subscription you want to rename.

2. Provide the new name

1. Click the chevron in the upper right of the details page and select Rename.

1. Enter the new name in the Subscription name field and save your changes. In this example, the name is changed to Creative Cloud test, as shown in the following image:

The subscription is updated immediately and the new name is reflected on the Details tab of the subscription and all other pages that feature the subscription.

If you need to increase the number of licenses for your Adobe subscription, you can place a change order through the Marketplace Platform.

There are two ways to add additional licenses:

1. By directly increasing the quantity within your current subscription.

2. Through the Purchase Wizard.

In this tutorial, you'll learn how to increase licenses using the first method. Watch the video below or continue reading for step-by-step instructions.

Prerequisites

Before starting this tutorial, make sure that your Adobe agreement and the subscription are in the Active state.

1. Open the subscription

1. On the Subscriptions page (Marketplace > Subscriptions), click the subscription you want to update. The following image shows an example subscription:

1. On the details page of the subscription, click Edit.

The Edit subscription wizard launches and the Items section of the wizard is displayed.

2. Increase the quantity

1. Enter the new quantity for the subscription in the New qty field. In the following image, the quantity is increased from 20 to 21.

2. Click Next to continue.

3. Enter reference information

1. (Optional) Enter the reference information associated with this order.

2. Click Next to continue.

4. Place your order

1. Verify the details of your change order. Make sure to read the terms and conditions by clicking the links in the footer. By placing the order, you accept all terms.

2. Click Place order.

5. View order summary

1. Review your order summary and the latest status message.

2. Click View Order to navigate to the order details page. Otherwise, click Close to close the Summary page.

Next steps

Your order is submitted for processing, and the status of your subscription and the associated agreement changes from Active to Updating.

You won't be able to make any further changes until your change order is processed. You can view the most up-to-date information on your order and its status on the Order details page.

If you want to cancel your Adobe subscriptions within the 14-day return period, or if you are beyond this period and want to prevent your subscription from automatically renewing on the renewal date, you'll need to create a termination order.

Adobe subscriptions can be terminated both within and outside the 14-day return period. To learn about the cancellation policies, see What happens if I terminate my Adobe subscription?

Prerequisites

Before starting this tutorial, make sure that your subscription has Active status.

1. Open the subscription

1. On the Subscriptions page (Marketplace > Subscriptions), click the subscription to terminate. The following image shows an example:

1. Click the chevron in the upper right on the details page and select Terminate. The Terminate subscription wizard launches.

2. Place the termination order

1. Verify that the quantity of the subscription you want to terminate is zero. Click Next.

1. Enter the reference information for the order and click Next. You can enter the additional ID and any notes associated with this termination.

1. Click Place Order to finalize the cancellation.

1. Click View Order to navigate to the order details page. Otherwise, click Close to close the Summary page.

Next steps

Your termination order is submitted to the vendor for processing.

You can view the most up-to-date information on your order and its status on the Order details page.

Buying from the Adobe VIP Marketplace buying program means purchasing subscription-based products. You subscribe to these products and pay periodically for their usage.

To order a subscription, you must have an agreement. An agreement is a contractual relationship between a seller, buyer, and licensee. Therefore, each ordered subscription is part of an agreement.

When you place an order, you either set up a new agreement or add to an existing agreement. This tutorial shows how to order an Adobe subscription by setting up a new agreement and a new Adobe VIP Marketplace account.

Watch the following video or continue reading for the step-by-step instructions.

Prerequisites

Before starting this tutorial, make sure you have the following:

• A Marketplace Platform account.

• Your company address and contact information. You must provide this information when creating your Adobe VIP Marketplace account.

• An active licensee or permission to create a new licensee (if you don't want to use an existing licensee). You'll need to select the licensee when setting up the agreement.

1. Launch the purchase wizard

1. From the main menu, navigate to the Products page (Marketplace > Products) and click Adobe VIP Marketplace for Commercial.

1. Click Buy now in the upper right on the details page.

The purchase wizard starts and the Select agreement section of the wizard is displayed.

2. Create agreement

Click Create agreement to set up your new Adobe agreement. The Select licensee section of the wizard is displayed.

3. Select licensee

1. Choose the licensee for your agreement. A licensee is the end-user entity of the product being purchased. In this tutorial, we'll select an existing licensee, as shown in the following image. You can also add a new licensee by clicking Add licensee and following the steps in Create Licensee.

2. Click Next.

4. Choose your account

1. Choose whether to create a new account with Adobe or use your existing account. In this tutorial, we'll create a new account by selecting Create account.

2. Click Next.

If you want to migrate your existing Adobe VIP account to Adobe VIP Marketplace, select Migrate account. If you choose this option, you'll only need to provide your Adobe membership ID in the next step.

5. Provide agreement details

Fill out the contact form and click Next.

• Company Name - Enter your company name.

• Address - Provide your address, including city, state, and zip/postal code.

• Contact - Provide your contact details.

• 3-year commitment - Select to apply to a 3-year commitment. For more information, see 3-year commit subscription.

• Minimum licenses - Enter the minimum number of licenses to commit to.

• Minimum consumables - Enter the minimum number of consumables to commit to.

If you are migrating your account, enter your Adobe membership ID.

6. Choose items to order

1. Select the items to order and click Add items. You can select multiple items from the list. Once the items are added to your order, the Select items section is displayed.

1. Review and adjust the license quantity as needed and click Next to continue.

7. Provide the reference details

(Optional) Add the additional IDs and notes associated with your agreement and order, and click Next.

8. Review and place your order

1. Review the details of your order. Make sure to read the terms and conditions associated with this purchase, including the privacy statement. By placing the order, you accept all terms.

2. Click Place order to complete your purchase.

9. View order summary

View your order summary and the latest status message. Click View Order to navigate to the order details page. Otherwise, click Close to close the Summary page.

Next steps

After placing the order, you'll receive an invitation from Adobe to accept the terms and conditions for Adobe VIP Marketplace.

After you’ve accepted the terms and conditions, you’ll be able to manage your licenses and begin deploying them to users immediately in Adobe Admin Console.

If you want to cancel all subscriptions in an agreement, you'll need to terminate the agreement altogether. An agreement can be terminated by placing a termination order. In this tutorial, you'll learn how to create a termination order for the agreement.

Note that Adobe subscriptions can be terminated both within and outside the 14-day return period. To learn about the cancellation policies, see

Prerequisites

Before starting this tutorial, make sure that the agreement you want to terminate is Active. Agreements in any other cannot be terminated.

1. Open the agreement

1. On the Agreements page (Marketplace > Agreements), click the agreement you want to terminate.

2. Place the termination order

1. Verify that the New qty field displays the subscription quantity as 0 (zero). Then, click Next.

1. Enter the additional ID and notes associated with this termination. Click Next to continue.

1. Click Next to place the termination order for the agreement.

1. Click View Order to navigate to the order details page. Otherwise, click Close to close the Summary page.

Next steps

Your termination order is submitted to the vendor for processing.

Explore our step-by-step walkthroughs and videos to learn about ordering new Adobe VIP Marketplace subscriptions and managing your existing subscriptions through the Marketplace Platform.

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