If you want to lower the quantity of your Adobe licenses, you can place a change order through the Marketplace Platform. This tutorial shows how you can decrease the quantity of your Adobe licenses.
Adobe offers a 14-day return window. If you decrease the number of licenses within 14 days, SoftwareOne will action your request and update your subscription.
If you are outside the return period, the decrease will only take effect on your renewal date.
Before starting this tutorial, make sure that the subscription you want to downsize is in the Active state. A subscription in any other state cannot be downsized. See Subscription States for information on various statuses.
On the Subscriptions page (Marketplace > Subscriptions), click the required subscription. The following image shows an example subscription:
On the details page of the subscription, click Edit.
The Edit Subscription wizard launches and the Items section of the wizard is displayed.
In the New qty field, lower the number of licenses. In the following image, the quantity of both items is reduced from 20 to 19.
Click Next.
(Optional) Enter the reference information that might help you identify the change order easily. You can add the Additional ID and Notes.
Click Next.
Verify the details of your order. Make sure to read the terms and conditions by clicking the links in the footer. By placing the order, you accept all terms.
Click Place order.
Review the order summary and the latest status message.
Click View Order to navigate to the order details page. Otherwise, click Close to close the Summary page.
Your order is submitted for processing and the status of your subscription and the agreement changes from Active to Updating. You won't be able to make any further changes until your order is processed.
You can view the most up-to-date information on your order and its status on the Order details page.
