id

string

Template ID.

Example: "TPL-1234-5678"

href

string

Relative reference to object on API (always products/{id}/templates/{id})

Example: "v1/products/PRD-1234-1234/templates/TPL-1234-5678-0001"

name

string

Template name

Example: "Thank you for your interest"

type

string

Example: "RequestProcessing"

content

string

Content for the template.

Example:

<p>We are delighted that you have contacted us at SoftwareOne. Your interest in Microsoft 365 Online Services product is greatly valued, and we are here to provide all the support you need. Our dedicated team is actively working on your query, and we are committed to responding within 24 hours. \n Thank you!!!<p>

default

boolean

• Each product will have 4 defaults automatically generated upon product creation (against each status)

• Each template automatically created will have a default system message client account will need to update these

• Default cannot be deleted

• Non default can be deleted

Example: "true"

product

Example:

{
    "id": "PRD-1111-1111-1111",
    "name": "Microsoft Office 365 NCE",
    "icon": "/static/PRD-1111-1111-1111/logo.png"
} 

audit

Audit Object

Idle

The template object has been created as part of the product definition.

The object will be used in the scope of orders, agreements, and notification messages.

Deleted

The template no longer exists.

It's no longer part of the product definition and can't be used anymore.