OK
Gets or sets the description associated with the chat.
Flag indicates whether participant should be notified of new messages in the chat.
Content of the chat message.
Set to true when the message should be considered deleted
Represents the name of the file associated with the attachment.
report.pdfIndicates the size of the file in bytes.
102400Represents the MIME type of the file content.
application/pdfGets or sets the description of the category.
Gets or sets the timestamp of when this category was last used to send a notification.
Gets or sets the description of the category.
Gets or sets the timestamp of when this category was last used to send a notification.
Gets or sets the long description associated with the queue.
Gets or sets the short description associated with the queue.
Gets or sets the optional external identifier associated with the queue.
Indicates whether this queue is the default queue.
Indicates whether this queue is internal.
Indicates whether the queue has been marked as deleted.
The prompt that is set along with setting the Mpt.Helpdesk.Models.Cases.SupportCase.Status to Mpt.Helpdesk.Models.Cases.SupportCaseStatus.Querying
Gets or sets the unique identifier for the parameter.
Gets or sets the name of the parameter.
Gets or sets the external identifier for the parameter, if applicable.
Indicates whether this parameter accepts multiple values. When true, Mpt.Helpdesk.Models.Cases.SupportCaseParameter.Value is a JSON array.
Defines who can see the parameter in the helpdesk system.
Gets or sets the formatted display order of the parameter for UI presentation.
Gets or sets the human-readable display representation of Mpt.Helpdesk.Models.Cases.SupportCaseParameter.Value.
Gets or sets the unique identifier for the parameter.
Gets or sets the name of the parameter.
Gets or sets the external identifier for the parameter, if applicable.
Indicates whether this parameter accepts multiple values. When true, Mpt.Helpdesk.Models.Cases.SupportCaseParameter.Value is a JSON array.
Defines who can see the parameter in the helpdesk system.
Gets or sets the formatted display order of the parameter for UI presentation.
Gets or sets the human-readable display representation of Mpt.Helpdesk.Models.Cases.SupportCaseParameter.Value.
GET /public/v1/helpdesk/cases HTTP/1.1
Host: api.platform.softwareone.com
Accept: */*
OK
{
"$meta": {
"pagination": {
"offset": 1,
"limit": 1,
"total": 1
},
"omitted": [
"text"
]
},
"data": [
{
"id": "text",
"audit": {
"created": {
"at": "2026-01-01T00:00:00.000Z",
"by": {
"id": "text",
"name": "text",
"icon": "text",
"revision": 1
}
},
"updated": {
"at": "2026-01-01T00:00:00.000Z",
"by": {
"id": "text",
"name": "text",
"icon": "text",
"revision": 1
}
},
"processed": {
"at": "2026-01-01T00:00:00.000Z",
"by": {
"id": "text",
"name": "text",
"icon": "text",
"revision": 1
}
},
"queried": {
"at": "2026-01-01T00:00:00.000Z",
"by": {
"id": "text",
"name": "text",
"icon": "text",
"revision": 1
}
},
"transferred": {
"at": "2026-01-01T00:00:00.000Z",
"by": {
"id": "text",
"name": "text",
"icon": "text",
"revision": 1
}
},
"completed": {
"at": "2026-01-01T00:00:00.000Z",
"by": {
"id": "text",
"name": "text",
"icon": "text",
"revision": 1
}
}
},
"$meta": {
"omitted": [
"text"
]
},
"revision": 1,
"chat": {
"id": "text",
"audit": {
"created": {
"at": "2026-01-01T00:00:00.000Z",
"by": {
"id": "text",
"name": "text",
"icon": "text",
"revision": 1
}
},
"updated": {
"at": "2026-01-01T00:00:00.000Z",
"by": {
"id": "text",
"name": "text",
"icon": "text",
"revision": 1
}
}
},
"$meta": {
"omitted": [
"text"
]
},
"name": "text",
"icon": "text",
"revision": 1,
"description": "text",
"type": "Direct",
"participants": [
{
"id": "text",
"revision": 1,
"muted": true,
"status": "Active"
}
],
"lastMessage": {
"id": "text",
"revision": 1,
"content": "text",
"visibility": "Public",
"isDeleted": true
},
"attachments": [
{
"id": "text",
"name": "text",
"icon": "text",
"revision": 1,
"file": {
"id": "text",
"audit": {
"created": {
"at": "2026-01-01T00:00:00.000Z",
"by": {
"id": "text",
"name": "text",
"icon": "text",
"revision": 1
}
},
"updated": {
"at": "2026-01-01T00:00:00.000Z",
"by": {
"id": "text",
"name": "text",
"icon": "text",
"revision": 1
}
}
},
"$meta": {
"omitted": [
"text"
]
},
"name": "text",
"icon": "text",
"revision": 1,
"type": "Icon",
"filename": "report.pdf",
"size": 102400,
"contentType": "application/pdf"
}
}
]
},
"reporter": {
"id": "text",
"audit": {
"created": {
"at": "2026-01-01T00:00:00.000Z",
"by": {
"id": "text",
"name": "text",
"icon": "text",
"revision": 1
}
},
"updated": {
"at": "2026-01-01T00:00:00.000Z",
"by": {
"id": "text",
"name": "text",
"icon": "text",
"revision": 1
}
},
"activated": {
"at": "2026-01-01T00:00:00.000Z",
"by": {
"id": "text",
"name": "text",
"icon": "text",
"revision": 1
}
},
"blocked": {
"at": "2026-01-01T00:00:00.000Z",
"by": {
"id": "text",
"name": "text",
"icon": "text",
"revision": 1
}
},
"deleted": {
"at": "2026-01-01T00:00:00.000Z",
"by": {
"id": "text",
"name": "text",
"icon": "text",
"revision": 1
}
}
},
"$meta": {
"omitted": [
"text"
]
},
"revision": 1,
"name": "text",
"blockedReason": "text",
"email": "text",
"status": "text",
"identity": {
"id": "text",
"audit": {
"created": {
"at": "2026-01-01T00:00:00.000Z",
"by": {
"id": "text",
"name": "text",
"icon": "text",
"revision": 1
}
},
"updated": {
"at": "2026-01-01T00:00:00.000Z",
"by": {
"id": "text",
"name": "text",
"icon": "text",
"revision": 1
}
}
},
"$meta": {
"omitted": [
"text"
]
},
"name": "text",
"icon": "text",
"revision": 1
},
"directories": [
{
"id": "text",
"revision": 1
}
],
"chat": true,
"optOuts": [
{
"id": "text",
"name": "text",
"revision": 1,
"description": "text",
"lastUsed": "2026-01-01T00:00:00.000Z"
}
],
"user": {
"id": "text",
"audit": {
"created": {
"at": "2026-01-01T00:00:00.000Z",
"by": {
"id": "text",
"name": "text",
"icon": "text",
"revision": 1
}
},
"updated": {
"at": "2026-01-01T00:00:00.000Z",
"by": {
"id": "text",
"name": "text",
"icon": "text",
"revision": 1
}
},
"invitationAcceptedAt": "2026-01-01T00:00:00.000Z"
},
"$meta": {
"omitted": [
"text"
]
},
"name": "text",
"icon": "text",
"revision": 1,
"email": "text",
"status": "text",
"phone": {
"prefix": "text",
"number": "text"
},
"firstName": "text",
"lastName": "text",
"lastLoginAt": "2026-01-01T00:00:00.000Z",
"settings": {
"cultureCode": "text",
"dateFormat": "text",
"languageCode": "text",
"numberFormat": {
"decimalSeparator": "text",
"groupSeparator": "text"
},
"timeFormat": "text",
"timeZone": "text",
"optOuts": {
"objectTypes": [
"text"
]
}
},
"accounts": [
{
"id": "text",
"name": "text",
"icon": "text",
"revision": 1,
"type": "Client",
"status": "Active"
}
],
"currentAccount": {
"id": "text",
"name": "text",
"icon": "text",
"revision": 1,
"type": "Client",
"status": "Active"
}
}
},
"assignee": {
"id": "text",
"audit": {
"created": {
"at": "2026-01-01T00:00:00.000Z",
"by": {
"id": "text",
"name": "text",
"icon": "text",
"revision": 1
}
},
"updated": {
"at": "2026-01-01T00:00:00.000Z",
"by": {
"id": "text",
"name": "text",
"icon": "text",
"revision": 1
}
},
"activated": {
"at": "2026-01-01T00:00:00.000Z",
"by": {
"id": "text",
"name": "text",
"icon": "text",
"revision": 1
}
},
"blocked": {
"at": "2026-01-01T00:00:00.000Z",
"by": {
"id": "text",
"name": "text",
"icon": "text",
"revision": 1
}
},
"deleted": {
"at": "2026-01-01T00:00:00.000Z",
"by": {
"id": "text",
"name": "text",
"icon": "text",
"revision": 1
}
}
},
"$meta": {
"omitted": [
"text"
]
},
"revision": 1,
"name": "text",
"blockedReason": "text",
"email": "text",
"status": "text",
"identity": {
"id": "text",
"audit": {
"created": {
"at": "2026-01-01T00:00:00.000Z",
"by": {
"id": "text",
"name": "text",
"icon": "text",
"revision": 1
}
},
"updated": {
"at": "2026-01-01T00:00:00.000Z",
"by": {
"id": "text",
"name": "text",
"icon": "text",
"revision": 1
}
}
},
"$meta": {
"omitted": [
"text"
]
},
"name": "text",
"icon": "text",
"revision": 1
},
"directories": [
{
"id": "text",
"revision": 1
}
],
"chat": true,
"optOuts": [
{
"id": "text",
"name": "text",
"revision": 1,
"description": "text",
"lastUsed": "2026-01-01T00:00:00.000Z"
}
],
"user": {
"id": "text",
"audit": {
"created": {
"at": "2026-01-01T00:00:00.000Z",
"by": {
"id": "text",
"name": "text",
"icon": "text",
"revision": 1
}
},
"updated": {
"at": "2026-01-01T00:00:00.000Z",
"by": {
"id": "text",
"name": "text",
"icon": "text",
"revision": 1
}
},
"invitationAcceptedAt": "2026-01-01T00:00:00.000Z"
},
"$meta": {
"omitted": [
"text"
]
},
"name": "text",
"icon": "text",
"revision": 1,
"email": "text",
"status": "text",
"phone": {
"prefix": "text",
"number": "text"
},
"firstName": "text",
"lastName": "text",
"lastLoginAt": "2026-01-01T00:00:00.000Z",
"settings": {
"cultureCode": "text",
"dateFormat": "text",
"languageCode": "text",
"numberFormat": {
"decimalSeparator": "text",
"groupSeparator": "text"
},
"timeFormat": "text",
"timeZone": "text",
"optOuts": {
"objectTypes": [
"text"
]
}
},
"accounts": [
{
"id": "text",
"name": "text",
"icon": "text",
"revision": 1,
"type": "Client",
"status": "Active"
}
],
"currentAccount": {
"id": "text",
"name": "text",
"icon": "text",
"revision": 1,
"type": "Client",
"status": "Active"
}
}
},
"account": {
"id": "text",
"audit": {
"created": {
"at": "2026-01-01T00:00:00.000Z",
"by": {
"id": "text",
"name": "text",
"icon": "text",
"revision": 1
}
},
"updated": {
"at": "2026-01-01T00:00:00.000Z",
"by": {
"id": "text",
"name": "text",
"icon": "text",
"revision": 1
}
}
},
"$meta": {
"omitted": [
"text"
]
},
"name": "text",
"icon": "text",
"revision": 1,
"type": "Client",
"status": "Active",
"externalIds": {
"pyraTenantId": "123e4567-e89b-12d3-a456-426614174000"
},
"externalId": "text",
"externalName": "text",
"address": {
"addressLine1": "text",
"addressLine2": "text",
"postCode": "text",
"city": "text",
"state": "text",
"country": "text"
},
"technicalSupportEmail": "text",
"website": "text",
"description": "text",
"groups": [
{
"id": "text",
"name": "text",
"revision": 1,
"description": "text",
"logo": "text",
"isDefault": true
}
],
"eligibility": {
"client": true,
"partner": true
},
"defaultLanguageCode": "text"
},
"queue": {
"id": "text",
"audit": {
"created": {
"at": "2026-01-01T00:00:00.000Z",
"by": {
"id": "text",
"name": "text",
"icon": "text",
"revision": 1
}
},
"updated": {
"at": "2026-01-01T00:00:00.000Z",
"by": {
"id": "text",
"name": "text",
"icon": "text",
"revision": 1
}
},
"deleted": {
"at": "2026-01-01T00:00:00.000Z",
"by": {
"id": "text",
"name": "text",
"icon": "text",
"revision": 1
}
},
"activated": {
"at": "2026-01-01T00:00:00.000Z",
"by": {
"id": "text",
"name": "text",
"icon": "text",
"revision": 1
}
},
"disabled": {
"at": "2026-01-01T00:00:00.000Z",
"by": {
"id": "text",
"name": "text",
"icon": "text",
"revision": 1
}
}
},
"$meta": {
"omitted": [
"text"
]
},
"name": "text",
"icon": "text",
"revision": 1,
"longDescription": "text",
"shortDescription": "text",
"externalId": "text",
"status": "Disabled",
"default": true,
"internal": true,
"account": {
"id": "text",
"audit": {
"created": {
"at": "2026-01-01T00:00:00.000Z",
"by": {
"id": "text",
"name": "text",
"icon": "text",
"revision": 1
}
},
"updated": {
"at": "2026-01-01T00:00:00.000Z",
"by": {
"id": "text",
"name": "text",
"icon": "text",
"revision": 1
}
}
},
"$meta": {
"omitted": [
"text"
]
},
"name": "text",
"icon": "text",
"revision": 1,
"type": "Client",
"status": "Active",
"externalIds": {
"pyraTenantId": "123e4567-e89b-12d3-a456-426614174000"
},
"externalId": "text",
"externalName": "text",
"address": {
"addressLine1": "text",
"addressLine2": "text",
"postCode": "text",
"city": "text",
"state": "text",
"country": "text"
},
"technicalSupportEmail": "text",
"website": "text",
"description": "text",
"groups": [
{
"id": "text",
"name": "text",
"revision": 1,
"description": "text",
"logo": "text",
"isDefault": true
}
],
"eligibility": {
"client": true,
"partner": true
},
"defaultLanguageCode": "text"
},
"statistics": {
"totalCases": 1,
"openCases": 1
},
"isDeleted": true
},
"status": "Processing",
"queryPrompt": "text",
"parameters": [
{
"id": "text",
"name": "text",
"externalId": "text",
"type": "SingleLineText",
"multiple": true,
"constraints": {
"hidden": true,
"readonly": true,
"required": true,
"capacity": {
"min": 1,
"max": 1
},
"visibility": "All"
},
"displayOrder": 1,
"value": "[Circular Reference]",
"displayValue": "text"
}
],
"sensitiveParameters": [
{
"id": "text",
"name": "text",
"externalId": "text",
"type": "SingleLineText",
"multiple": true,
"constraints": {
"hidden": true,
"readonly": true,
"required": true,
"capacity": {
"min": 1,
"max": 1
},
"visibility": "All"
},
"displayOrder": 1,
"value": "[Circular Reference]",
"displayValue": "text"
}
]
}
]
}