Returns all parameters in helpdesk.
OK
Defines the scope that determines where a parameter is applicable in the helpdesk system.
Defines the phase that determines when a parameter is used in the helpdesk workflow.
The description of the parameter
Customer contact email addressIndicates whether the parameter can accept multiple values
falseThe optional external identifier of the parameter for integration purposes
EXT-PARAM-123The display order of the parameter where a lower value indicates higher priority in the display sequence
1Defines who can see the parameter in the helpdesk system.
The type-specific options for the parameter which vary based on the parameter type
The number of cases using this parameter
The number of groups using this parameter
The number of forms using this parameter
Indicates whether the parameter definition has been marked as deleted.
GET /public/v1/helpdesk/parameters HTTP/1.1
Host: api.platform.softwareone.com
Accept: */*
OK
{
"$meta": {
"pagination": {
"offset": 1,
"limit": 1,
"total": 1
},
"omitted": [
"text"
]
},
"data": [
{
"id": "text",
"audit": {
"created": {
"at": "2026-01-01T00:00:00.000Z",
"by": {
"id": "text",
"name": "text",
"icon": "text",
"revision": 1
}
},
"updated": {
"at": "2026-01-01T00:00:00.000Z",
"by": {
"id": "text",
"name": "text",
"icon": "text",
"revision": 1
}
},
"deleted": {
"at": "2026-01-01T00:00:00.000Z",
"by": {
"id": "text",
"name": "text",
"icon": "text",
"revision": 1
}
}
},
"$meta": {
"omitted": [
"text"
]
},
"name": "text",
"icon": "text",
"revision": 1,
"scope": "Form",
"phase": "Request",
"description": "Customer contact email address",
"multiple": false,
"externalId": "EXT-PARAM-123",
"displayOrder": 1,
"constraints": {
"hidden": true,
"readonly": true,
"required": true,
"capacity": {
"min": 1,
"max": 1
},
"visibility": "All"
},
"options": null,
"type": "String",
"statistics": {
"cases": 1,
"groups": 1,
"forms": 1
},
"account": {
"id": "text",
"audit": {
"created": {
"at": "2026-01-01T00:00:00.000Z",
"by": {
"id": "text",
"name": "text",
"icon": "text",
"revision": 1
}
},
"updated": {
"at": "2026-01-01T00:00:00.000Z",
"by": {
"id": "text",
"name": "text",
"icon": "text",
"revision": 1
}
}
},
"$meta": {
"omitted": [
"text"
]
},
"name": "text",
"icon": "text",
"revision": 1,
"type": "Client",
"status": "Active",
"externalIds": {
"pyraTenantId": "123e4567-e89b-12d3-a456-426614174000"
},
"externalId": "text",
"externalName": "text",
"address": {
"addressLine1": "text",
"addressLine2": "text",
"postCode": "text",
"city": "text",
"state": "text",
"country": "text"
},
"technicalSupportEmail": "text",
"website": "text",
"description": "text",
"groups": [
{
"id": "text",
"name": "text",
"revision": 1,
"description": "text",
"logo": "text",
"isDefault": true
}
],
"eligibility": {
"client": true,
"partner": true
},
"defaultLanguageCode": "text"
},
"isDeleted": true
}
]
}