Starting 7 October 2025, Microsoft is implementing a policy requiring customers to review and accept the latest version of the Microsoft Customer Agreement (MCA).
This acceptance is necessary for customers whose CSP partners attested to the MCA on their behalf before 1 April 2023.
While existing online services remain uninterrupted, customers who don't accept the updated MCA cannot make new purchases, modify license quantities, or change their billing plan. To learn more about this update, see the official Microsoft announcement.
To comply with this Microsoft policy, Marketplace automatically processes MCA acceptance when the order is placed. The method depends on the tenant type and the individual who is placing the order.
For self-consumption tenants
Client-placed orders – If you are a SoftwareOne client placing an order directly, the MCA is automatically accepted using the details of the individual who placed the order. This applies to both new purchases and change orders.
Orders placed by SoftwareOne associates
Purchase orders – The MCA is signed automatically using the Primary Contact details provided at the time of placing the order.
Change orders – You must accept the updated MCA via , using Global Administrator credentials.
For resale tenants
Purchase orders – The MCA is automatically signed using the Primary Contact details provided when the order was placed.
Change orders – Your end customer must accept the updated MCA through the , using Global Administrator credentials.
Orders requiring MCA acceptance remain querying until the latest version of the MCA is accepted.
To accept the revised MCA:
Sign in to the using your Global Administrator credentials.
Review and accept the updated MCA.
For specific steps, see . After accepting, your Marketplace order automatically moves from Querying to Processing.
If you need assistance with your order, . For legal inquiries, including questions about MCA terms, consult your legal team or Microsoft directly.