> For the complete documentation index, see [llms.txt](https://docs.platform.softwareone.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.platform.softwareone.com/help-and-support/contact-support.md). # Contact support If you experience an issue with the Marketplace or [SoftwareOne FinOps for Cloud](https://docs.finops.softwareone.com/), you can contact **Marketplace Platform Support**. Our team can assist with: * Account access and configuration issues. * Managing agreements, subscriptions, renewals, and terminations. * Questions about your orders, including orders that could not be completed as expected. SoftwareOne partners can also contact us for help with account management, subscription ordering and provisioning, enrollment, certificates, and more. {% hint style="info" %} For assistance with SoftwareOne services, including Cloud Managed Services (Simple and Essentials) or technical issues with cloud subscriptions, including AWS, Microsoft 365, Teams, Azure, and Dynamics, contact [SoftwareOne Services Support](https://docs.softwareone.cloud/microsoft-csp-services/technical-support-explained). {% endhint %} ### Describe your issue When contacting us, we recommend that you provide as much detail as possible, including: * The date and time when the issue started. * The number of people affected by the issue. * Your expected outcome. * A screenshot or screen recording of the error message. ### Contact Marketplace Platform Support Marketplace Platform Support is available Monday to Friday, from 05:30 to 19:30 UTC. You can contact us by email or create a support case. To email us, use this address: . To create a support case: 1. [Sign in to your account](https://portal.platform.softwareone.com). 2. Select the help icon :circle-question: in the header, then choose **Need help**. 3. In the guided **Add case** flow: 1. If you are prompted to select an issue, select **Platform Support**, then select **Next**. If the flow opens at **Help resources**, continue to the next step. 2. Review the suggested resources, including documentation. If you still need assistance, select **Next**. 3. Enter a description of your issue, then select **Add**. Your case is submitted to Marketplace Platform Support. You can view your submitted case and track progress on the [Cases](/modules-and-features/helpdesk/cases.md) page. We aim to acknowledge all support cases on the same day as they are submitted, within our core business hours. However, the response time may vary during busy periods. --- # Agent Instructions This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com. ## Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter, and the optional `goal` query parameter: ``` GET https://docs.platform.softwareone.com/help-and-support/contact-support.md?ask=&goal= ``` `ask` is the immediate question: it should be specific, self-contained, and written in natural language. `goal` is optional and describes the broader end goal you are ultimately trying to accomplish on behalf of the user. GitBook uses it to tailor the answer towards what is most useful for that goal. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.