# Contact Support If you experience an issue with the Marketplace Platform or [SoftwareOne FinOps for Cloud](https://docs.finops.softwareone.com/), you can contact **Marketplace Platform Support**. Our team can help with technical issues and questions, including: * Assistance with account access and configuration issues. * Help with managing your agreements, subscriptions, renewals, and terminations. * Questions about your orders, including orders that might not have completed as expected. * Help with ordering products if you experience issues or can’t find what you need. SoftwareOne partners can also contact Marketplace Platform Support for help with account management, subscription ordering and provisioning, enrollment, certificates, and more. {% hint style="info" %} For assistance with SoftwareOne services like Cloud Managed Services (Simple and Essentials) or technical issues with cloud subscriptions, including AWS, Microsoft 365, Teams, Azure, and Dynamics, contact [SoftwareOne Services Support](https://docs.softwareone.cloud/microsoft-csp-services/technical-support-explained). {% endhint %} ### Describing your issue When contacting us, provide as much detail as possible, including the following: * The date and time when the issue started. * The number of people affected by the issue. * Your expected outcome. * If applicable, a screenshot of the error message or the full text. You can also include a screen recording. ### Contacting Marketplace Platform Support Marketplace Platform Support is available Monday to Friday, from 05:30 to 19:30 UTC. You can contact us by email or create a support case. To send us an email, use this email address: . To create a support case: 1. [Sign in to your account](https://portal.platform.softwareone.com). 2. Do one of the following: * Select the help icon in the header. Then, choose **Need help**. * From the main menu, go to **Other tools** > **Helpdesk (classic)**. Then, select **Submit a ticket**. 3. Fill out the form according to your issue. Optionally, choose **Select files** to attach a file to your request. The maximum size is 5 MB. 4. Select **Send**. If the **Send** button is unavailable, make sure you have entered all the required information. We aim to acknowledge all support cases on the same day as they are submitted, within our core business hours. However, the response time may vary during busy periods. --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://docs.platform.softwareone.com/help-and-support/contact-support.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.