Contact Support
Last updated
Last updated
SoftwareOne is a trademark of SoftwareOne, Inc. "The Software Licensing Experts" is a service mark of SoftwareOne, Inc. VAR assist is a trademark of SoftwareOne, Inc. "It pays to partner" is a service mark of SoftwareOne, Incorporated.
If you need to get in touch with our Support team, you can create a ticket through the interface or send us an email.
Before contacting us, note the following points:
Please submit your query in English to ensure we can assist you effectively.
Consider browsing the Platform FAQs to see if your question has already been answered. You can also see our Adobe and Microsoft CSP tutorials for step-by-step guidance on ordering and managing subscriptions.
For help with your password or account settings, see Update Password and Settings.
You can contact us through email at marketplace-support@softwareone.com.
You can create a ticket using the Support option in the Help menu.
Follow these steps to create a ticket:
Click the help icon in the header and select Support. The Help and Support page opens.
On the Help and Support page, click Submit a Ticket.
Fill out the form according to your issue. Optionally, click Select files to upload documentation that might help us understand and resolve your problem quickly.
Click Send.
A confirmation message is displayed stating that your ticket has been created. If the Send button is unavailable, make sure you've entered the required information.
