Contact Support

Create a ticket through the platform or send us an email.

Before contacting the Marketplace Support team, note the following points:

  • To ensure we can assist you effectively, please submit your query in English.

  • Consider browsing our Frequently Asked Questions to see if your question has been answered.

  • If you need help with your password or user management, see Update Password and Settings, respectively.

If you still need assistance, you can contact us through email or create a ticket using the platform.

Contact us through email

You can contact us through email at marketplace-support@softwareone.com.

Create a ticket

You can create a support ticket from the Help and Support page of the platform. Follow these steps to create a ticket:

  1. Sign in to your account.

  2. Click the help icon in the header and select Support. The Help and Support page opens.

  1. On the Help and Support page, click Submit a Ticket.

  2. Fill out the form according to your issue. Optionally, click Select files to upload documentation that might help us understand and resolve your issue quickly.

  3. Click Send.

A confirmation message is displayed stating that your ticket has been created. If the Send button is unavailable, make sure you've entered the required information.

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