Contact Support

The Marketplace Platform support is here to assist you if you have questions about the SoftwareOne Marketplace, including your account, and ordering and managing your subscriptions.

If you need assistance with a service you purchased from SoftwareOne, such as Cloud Managed Services, including Simple and Essentials, contact SoftwareOne Services support. The Services support team is also your point of contact if you run into technical issues with your cloud subscriptions, including AWS, Microsoft 365, Teams, Azure, and Dynamics. For contact information and support options, see Contacting SoftwareOne Services Support.

Contacting Marketplace Platform support

There are two ways to contact Marketplace Platform support.

You can reach out to us via email at [e-mail] or by creating a ticket through your account. To ensure we can assist you effectively, please write to us in English.

To create a support ticket from your account, follow these steps:

1. Sign in to your account.

2. Click the Help icon in the header and select Support. The Help and Support page opens.

Support option in the Help menu

1. On the Help and Support page, click Submit a Ticket.

2. Fill out the form according to your issue. Optionally, click Select files to upload documentation that might help us understand and resolve your problem quickly.

3. Click Send.

A confirmation message is displayed stating that your ticket has been created. If the Send button is unavailable, make sure you've entered the required information.

Additional resources

You can access our documentation and tutorials for self-guided instructions at any time.

The Getting Started section contains all the basic information that is required to understand the concepts and start using the Marketplace Platform. Additionally, our Platform FAQs contain answers to the most common support questions.

If you are an Adobe VIP Marketplace member, see the Adobe VIP Marketplace section for detailed information on Adobe's new buying program and how to manage your subscriptions and billing through the platform. You can also find supporting resources in the same section, such as tutorials, videos, and FAQs.

To learn about buying and managing CSP products through the Marketplace Platform, see Microsoft CSP. You can also use this section to access CSP tutorials and learn about CSP renewals, and FAQs.

For help with your password or account settings, see Update Password and Settings.