Templates

The Template object provides functionality for templates to be made and automatically delivered once a set of rules based on type is met. This enables the client to know what is happening with their order and if anything is needed of them.

The Template object contains the following properties:

Field	Type	Description
id	string	Template ID. Example: TPL-1234-5678
href	string	Relative reference to the object in the API. Example: v1/products/PRD-1234-1234/templates/TPL-1234-5678-0001
name	string	Name of the template. Example: Thank you for your interest.
type	string	Type of template. Example: RequestProcessing
content	string	Content for the template. Example: <p>We are delighted that you have contacted us at SoftwareOne. Your interest in the Microsoft 365 Online Services product is greatly valued, and we are here to provide all the support you need. Our dedicated team is actively working on your query, and we are committed to responding within 24 hours. \n Thank you!!!<p>
default	boolean	Each product will have 4 defaults automatically generated upon product creation (against each status) Each template automatically created will have a default system message client account will need to update. The default cannot be deleted Nondefault can be deleted Example: "true"
product	Product	Reference to the Product object. Example: { "id": "PRD-1111-1111-1111", "name": "Microsoft Office 365 NCE", "icon": "/static/PRD-1111-1111-1111/logo.png" }
audit	Audit Object

Example

TEMPLATE OBJECT

{
  "id": "TPL-1234-5678-0001",
  "name": "Thank you for your interest",
  "type": "RequestProcessing",
  "content": "We are delighted that you have contacted us at SoftwareOne. Your interest in Microsoft 365 Online Services product is greatly valued, and we are here to provide all the support you need. Our dedicated team is actively working on your query, and we are committed to responding within 24 hours. \n Thank you!!!",
  "isDefault": true,
  "product": {
    "id": "PRD-1234-5678-0001"
  }
}