Template

The Template object provides functionality for templates to be made and automatically delivered once a set of rules based on type is met. This enables the client to know what is happening with their order and if anything is needed of them.

This object contains the following attributes:

Field	Type	Description
id	string	(Read-only) The template's ID.
name	string	The name of the template.
type	string	The type of template.
content	string	The content of the template.
default	boolean	Each product has 4 defaults automatically generated upon product creation (against each status). Each template automatically created has a default system message that the client account will need to update. The default cannot be deleted, but non-default can be deleted.
product	object	Represents the product object.
audit	object	Represents the audit object.

Example

TEMPLATE OBJECT

{
  "id": "TPL-1234-5678-0001",
  "name": "Thank you for your interest",
  "type": "RequestProcessing",
  "content": "We are delighted that you have contacted us at SoftwareOne. Your interest in Microsoft 365 Online Services product is greatly valued, and we are here to provide all the support you need. Our dedicated team is actively working on your query, and we are committed to responding within 24 hours. \n Thank you!!!",
  "isDefault": true,
  "product": {
    "id": "PRD-1234-5678-0001"
  },
  "externalIds": {
    "vendor": "op-322-322",
  }
}