Manage Automatic Renewals
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In the Marketplace Platform, we automatically renew subscriptions for your convenience and to prevent any service interruptions.
If you don't want your subscription to renew automatically, you can disable auto-renewal if it's supported for your specific product. By doing so, your subscription will expire at the end of the commitment period or renewal date, and you will not be billed after that.
In cases where you previously disabled auto-renewal for a subscription but want to re-enable it, you can do so before the subscription expires.
Disabling or enabling automatic renewal can be done by placing a configuration order.
Before disabling or enabling automatic renewal, make sure that both the agreement and subscription are active.
To manage automatic renewal:
Navigate to the Subscriptions page. Then, select the relevant subscription.
On the subscription details page, select the arrow and choose Configure to start the configuration order wizard.
In the Auto renewal step, choose the required auto-renewal status, and select Next.
In the Order details step, provide a reference ID for the configuration order and enter notes for your order as necessary. Then, select Next.
Review the details. When done, select Place order.
The configuration order is placed, and the order summary is displayed. Select View order to go to the order details page. Otherwise, select Close to exit the wizard.
When the configuration order has been placed, your agreement's status changes from Active to Updating. After your order has been completed, the agreement's status changes back to Active, and the new auto-renewal status is reflected on the subscription's details page.
