Terminate Subscriptions
Last updated
Last updated
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Subscriptions can be terminated if you no longer need them or don't want them to renew automatically. Depending on the number of subscriptions in your agreement, there are different steps to follow:
If your agreement contains several subscriptions and you want to cancel some, but not all, subscriptions, you'll need to place a termination order for the subscription.
If your agreement contains several subscriptions and you want to cancel all of those subscriptions, you must place a termination order for the agreement. For instructions, see Terminate Agreement.
Before terminating a subscription, note the following points:
You can only terminate subscriptions in the Active state. Subscriptions in any other state cannot be terminated.
Creating a termination order doesn't guarantee the cancellation of your subscription. All termination orders are sent to the vendors for approval. Subscriptions are terminated only after they are approved by the vendor.
Follow these steps to terminate a subscription:
On the Subscriptions page (Marketplace > Subscriptions), click the subscription to terminate. The details page of your selected subscription opens.
Click the down arrow 
in the upper right and select Terminate. The Terminate Subscription wizard opens.
In the Terminate Subscription wizard, do the following:
In Items, review the item quantities and click Next. The license quantity will be displayed as zero.
In Order details, enter the reference details and your order notes, and click Next to continue.
In Review order, click Place order. The termination order is placed and the agreement status changes from Active to Updating.
Click View order to go to the order details page. Otherwise, click Close to close the page.
