Terminate Microsoft 365 Agreement

In this tutorial, you'll learn how to terminate all Microsoft subscriptions in an agreement.

Subscriptions are tied to agreements, and the only way you can cancel all subscriptions is by placing a termination order for the agreement.

Prerequisites

Before starting this tutorial:

• Make sure that the agreement you wish to terminate is active. Agreements in any other state cannot be terminated.

• Make sure you are familiar with the platform and can navigate to the required agreement.

Terminating an agreement

1

Open the agreement containing subscriptions to terminate

To open the agreement:

1. Navigate to the Agreements page.

2. Select the agreement you want to terminate.

3. On the agreement details page, select the arrow and choose Terminate.

2

Follow the steps to terminate the agreement

In the Terminate Agreement wizard, complete these steps:

1. Items - Verify that all subscriptions show the new quantity as 0 and select Next.

2. Order details - Enter the reference information for the agreement and the order, then select Next.

3. Review order - Review the order details. When done, select Place order to submit the termination order.

4. Summary - Select View order to navigate to the order details page. Otherwise, select Close.

Next steps

A termination order is created for the agreement and submitted to the vendor for processing.

After you place the order, the agreement status changes from Active to Updating. You will not be able to place any additional orders under this agreement.

Once the termination order is processed, the status of the agreement and all subscriptions within the agreement will change to Terminated.