Platform Interface
Last updated
Last updated
The Marketplace Platform is a SaaS application with three user interfaces, each catering to specific user types. These interfaces ensure that all actors can interact with the platform according to their specific requirements.
The platform provides three distinct user interfaces namely, the Client Portal, Vendor Portal, and Operations Portal.
Client Portal - Accessed by our clients and partners for software procurement.
Vendor Portal - Used by vendors for setting up and configuring products.
Operations Portal - Used by internal SoftwareOne associates for administration-related activities.
You can access the platform from an up-to-date desktop or mobile browser. For a list of supported browsers, see Which browsers do you support?.
Follow these steps to access the Marketplace Platform user interface (UI):
Navigate to the sign-in page: https://portal.platform.softwareone.com/.
Enter the email address associated with your account and click Continue.
Enter your password and click Continue. If the sign-in is successful, the Home page is displayed.
If you provide inaccurate credentials, an error message is displayed.
If you can’t remember your password, select the Forgot password? link on the Sign-in page and then follow the instructions. For more information, see Update password.
The platform provides a seamless and intuitive interface, allowing access to the different modules and features within those modules. This section describes how to navigate the platform.
The Search bar lets you search for various objects in the platform, such as your orders, agreements, subscriptions, and more. You can also search for specific products and items in our catalog.
When performing a search, start by choosing the category you want to search across and then enter the search term. Our platform supports free text, which means you can enter all or part of the object's ID or name. For example, when searching for an order using its ID, select the Orders category and then enter the full order ID (such as ‘ORD-8981-7039-6781’) or part of it (such as 6781). The platform will then display results matching your specified search term.
You can also use search to find user documentation. For example, you can search for "manage subscriptions" to read documentation about how to manage your subscriptions.
You can switch accounts and manage your profile through the profile menu in the upper right. You can also sign out of your account using the Sign out option in the menu.
The Home menu in the top left is where you can access the modules enabled for your account. Click the menu to view the modules and get started with the platform.
The Help icon contains links to various content resources, such as the SoftwareOne blog, product documentation, news and updates, and our legal pages. You can also Contact Marketplace Platform Support by selecting Support.
The Notifications iconopens up the Notifications page where you can view your read and unread notifications, and update your notification preferences.
