Request States
Last updated
Last updated
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The following diagram shows the possible states of a request created through the platform and the transition between various states:
These states are displayed as Status within the platform. They are also displayed beside the request name and ID on the details page.
Draft
The request is being created.
Processing
The request is pending a response from the vendor or SoftwareOne.
Querying
The vendor or SoftwareOne has updated the request.
It now requires an action to be taken by a client account user.
Complete
The request has been completed.
