Terminate All Adobe Subscriptions
Cancel all Adobe subscriptions in an agreement.
The only way to terminate all Adobe subscriptions in an agreement is by terminating the agreement altogether. An agreement can be terminated by placing a termination order. This tutorial shows how to create a termination order for an Adobe agreement.
Adobe subscriptions can be terminated both within and outside the 14-day return period. To learn about the cancellation policies, see What happens if I terminate my Adobe subscription?
Prerequisites
Before starting this tutorial, make sure that the agreement you want to terminate is Active. Agreements in any other state cannot be terminated.
1. Open the agreement
Navigate to the Agreements page (Marketplace > Agreements) and locate the agreement containing subscriptions you want to terminate.
Click the agreement name. The following image shows an example agreement:
Click the chevron in the upper right and select Terminate.
2. Place the termination order
Review the details to make sure that the New qty field is set to 0 (zero). Click Next.
Enter the reference information as needed and click Next to continue. Note that it's optional to enter these fields.
Click Next to place the termination order for your agreement.
Click View Order to navigate to the order details page. Otherwise, click Close to close the Summary page.
Next steps
Your termination order is submitted to the vendor for processing.
You can view the most up-to-date information on your order and its status on the Order details page.
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