Terminate Adobe Agreement

If you want to cancel all subscriptions within an agreement, you must terminate the agreement itself. This is done by placing a termination order. This tutorial shows how to create a termination order for an agreement.

Adobe subscriptions can be terminated both within and outside the 14-day return period. For details on the cancellation policies, see What happens if I terminate my Adobe subscription?

Prerequisites

Before starting this tutorial, make sure that the agreement you want to terminate is active. Agreements in any other state cannot be terminated.

Terminating an agreement

1

Open the agreement you want to terminate

To open the agreement:

1. Navigate to the Agreements page.

2. Select the agreement to terminate.

3. On the agreement details page, select the arrow , then choose Terminate to start the Terminate agreement wizard.

2

Follow the steps to terminate the agreement

In the Terminate agreement wizard, complete the following steps:

1. Items - Check that all subscriptions show the new quantity as 0, then select Next.

2. Order details - Enter the reference information for the agreement and the termination order. Select Next.

3. Review order - Review the order details. When done, select Place order to submit the termination order.

4. Summary - Select View order to navigate to the order details page. Otherwise, select Close to exit the wizard.

Next steps

Your termination order is submitted to the vendor for processing.

You can view the most up-to-date information on your order and its status on the Order details page.