Terminate All Adobe Subscriptions

If you want to cancel all subscriptions in an agreement, you'll need to terminate the agreement altogether. An agreement can be terminated by placing a termination order. In this tutorial, you'll learn how to create a termination order for the agreement.

Note that Adobe subscriptions can be terminated both within and outside the 14-day return period. To learn about the cancellation policies, see What happens if I terminate my Adobe subscription?

Prerequisites

Before starting this tutorial, make sure that the agreement you want to terminate is Active. Agreements in any other state cannot be terminated.

Implementation

1

Open the agreement containing subscriptions to terminate

Navigate to the Agreements page. Then, select the agreement you want to terminate.

On the agreement details page, select the arrow and choose Terminate to launch the Terminate agreement wizard.

2

Complete the steps in the Terminate Agreement wizard

1. In the Items step, check that all subscriptions show the new quantity as 0 and select Next.

2. In the Order details step, enter the reference information for the agreement and the termination order, then select Next.

3. In the Review order step, review the order details. When done, select Place order to submit the termination order.

4. In the Summary step, select View order to navigate to the order details page. Otherwise, select Close.

Next steps

Your termination order is submitted to the vendor for processing.

You can view the most up-to-date information on your order and its status on the Order details page.