Downsize Adobe Subscription

Reduce the number of licenses for your existing Adobe subscription.

This tutorial describes how you can lower the quantity of your Adobe licenses by submitting a change order through the Marketplace Platform.

Adobe offers a 14-day return window. If you decrease the number of licenses within 14 days, SoftwareOne will action your request and update your subscription.

If you are outside the return period, the decrease will only take effect on your renewal date.

Prerequisites

Before starting this tutorial, make sure that the subscription you want to downsize is in the active state. A subscription in any other state cannot be downsized.

Downsizing a subscription

1

Open the subscription you want to downsize

To open the subscription:

1. Navigate to the Subscriptions page.

2. Select the desired subscription.

3. On the subscription details page, select Edit to start the Edit subscription wizard.

2

Decrease the quantity

In the Edit subscription wizard, complete the following steps:

1. Items - Under New qty, enter the new item quantity. In the following image, the quantity of both items is changed from 20 to 19.

Enter the new item quantity in the New qty field.

1. Details - Enter the reference information that might help you identify the change order easily. You can add the Additional ID and Notes. When done, select Next.

2. Review order - Read the terms and conditions of the order and the privacy statement. When done, select Place order to submit your order.

3. Summary - Select View details to go to the order details page. Otherwise, select Close to exit the wizard.

Next steps

Once your order is submitted for processing, the status of your subscription and the agreement changes from Active to Updating. While the order is being updated, you won't be able to make any further changes until your order has been processed.

You can view the most up-to-date information on your order and its status on the Order details page.