Downsize Adobe Subscription

Decrease the quantity of your Adobe licenses.

If you want to lower the quantity of your Adobe licenses, you can place a change order through the Marketplace Platform. This tutorial shows how you can decrease the quantity.

Adobe offers a 14-day return window. If you decrease the number of licenses within 14 days, SoftwareOne will action your request and update your subscription.

If you are outside the return period, the decrease will only take effect on your renewal date.

Prerequisites

Before starting this tutorial, make sure that the subscription you want to downsize is in the Active state.

1. Open the subscription

1. Navigate to the Subscriptions page (Marketplace > Subscriptions) and click the subscription you want to use. The following image shows an example subscription:

Subscriptions page

2. Click Edit on the details page.

Details page

The Edit Subscription wizard launches and the Items section of the wizard is displayed.

2. Decrease quantity as needed

1. In the New qty field, reduce the number of licenses as needed. In the following image, the quantity of both Adobe items is reduced from 20 to 19.

2. Click Next to continue.

Items section

3. Enter additional details

1. (Optional) Enter the optional reference information that might help you identify the change order easily. You can add the Additional ID as well as Notes as needed.

2. Click Next to continue.

Order details

4. Place the order

1. Verify the details of your order. Make sure to read the terms and conditions by clicking the links in the footer. By placing the order, you accept all terms.

2. Click Place order to finish placing your change order.

Review order

5. View order summary

1. Review the order summary and the latest status message.

2. Click View Order to navigate to the order details page. Otherwise, click Close to close the Summary page.

Order summary

Next steps

Your order is submitted for processing and the status of your subscription and the agreement changes from Active to Updating. You won't be able to make any further changes until your order is processed.

You can view the most up-to-date information on your order and its status on the Order details page.