Reduce Adobe license quantity

Reduce the number of licenses in your Adobe subscription.

This tutorial describes how to reduce the quantity of your licenses by submitting a change order.

Downsizing a subscription means reducing the number of licenses while keeping at least one license active. When you downsize a subscription, the result depends on whether the licenses are within the allowed 14-day return window.

• If the licenses are within the return window, Adobe processes a return for the affected licenses, and those licenses immediately become unavailable to users.

• If the licenses are outside the return window, the current licenses remain active until the renewal date, and only the renewal quantity is reduced.

• You can only return quantities that match eligible returnable orders. If the quantity doesn't match, the Marketplace Platform suggests a valid quantity that you can return.

For more information, see Downsize, termination, and return policies.

Prerequisites

Ensure that both the agreement and the subscription you want to downsize are currently active.

Reduce the quantity of Adobe licenses

1

Open the subscription

To open the subscription:

1. Go to Marketplace > Subscriptions.

2. Select the required subscription.

3. On the subscription details page, select Edit.

2

Decrease the quantity and submit the order

In the guided Edit subscription flow, complete the following steps:

1. Items – Under New qty, update the quantity, then select Next.

2. Details – Add or update the reference details, then select Next.

3. Review – Review the order details, go through the terms and conditions, then select Place order.

4. Summary – Review your order summary, then select View details to open the order details page, or select Close.

Next steps

Your change order is submitted to SoftwareOne for processing. The status of your subscription and the agreement changes from Active to Updating. While the order is being processed, you cannot make any further changes until it is complete.

You can view the most up-to-date information about your order on its details page.

Related tasks

Order new Adobe subscriptionAdd items to Adobe agreementTransfer your Adobe resellerIncrease Adobe license quantityDisable Adobe auto-renewalTerminate and return Adobe licensesCancel Adobe agreementReturn Adobe renewal order