Downsize Adobe Subscription

If you want to lower the quantity of your Adobe licenses, you can place a change order via the Marketplace Platform. This tutorial shows how you can decrease the quantity of your Adobe licenses.

Adobe offers a 14-day return window. If you decrease the number of licenses within 14 days, SoftwareOne will action your request and update your subscription.

If you are outside the return period, the decrease will only take effect on your renewal date.

Prerequisites

Before starting this tutorial, make sure that the subscription you want to downsize is in the active state. A subscription in any other state cannot be downsized.

Downsizing a subscription

1

Open the subscription to downsize

To open the subscription:

1. Navigate to the Subscriptions page.

2. Select the required subscription.

3. On the subscription details page, select Edit.

2

Follow the steps to decrease the quantity

In the Edit subscription wizard, complete these steps:

1. Items - Enter the new number in the New qty field. In the following image, the quantity of both items is lowered from 20 to 19.

Items section

1. Details - Enter the reference information that might help you identify the change order easily. You can add the Additional ID and Notes. Then, select Next.

2. Review - Read the terms and conditions by selecting the links in the footer. When done, select Place order.

3. Summary - Select View order to navigate to the order details page. Otherwise, select Close.

Next steps

Your order is submitted for processing, and the status of your subscription and the agreement changes from Active to Updating. You won't be able to make any further changes until your order is processed.

You can view the most up-to-date information on your order and its status on the Order details page.