Orders

An order represents a transaction that starts, changes, or ends a service in Marketplace.

Orders are created under an agreement, and a single agreement can contain multiple orders. The Marketplace supports the following types of orders:

• Purchase order – Created when you buy a new product or service by establishing a new agreement.

• Change order – Used to modify an existing subscription, such as adding or removing licenses.

• Termination order – Used to end an active subscription or agreement.

• Configuration order – Used to manage subscription renewal settings. Depending on the vendor and subscription type, configuration orders may provide additional options or capabilities for managing the subscription.

• Suspend order – Created by SoftwareOne to temporarily pause an active subscription without terminating it. The subscription configuration, data, and contractual terms are retained.

• Resume order – Created by SoftwareOne to reactivate a suspended subscription and restore service access using the existing subscription configuration.

Marketplace orders move through various states from creation to completion. The available actions depend on the current state of the order. For more information, see Order states.

Orders page

The Orders page displays all orders in your account. From this page, you can also manage an order, depending on its current status.

To open the page, select Marketplace > Orders from the main menu.

Use the Orders page to view and manage your orders.

On the Orders page, you can view details for each order, including order ID, order type, and status.

You can also open an order to view details across several tabs, including entitlements, assets, and subscriptions, attachments and certificates, event history, and logs. For more details, see View orders.

Related topics

Order statesView ordersSave order for laterAdd or update order notesSend order reminder emailChange status from Querying to ProcessingSubmit saved ordersDelete ordersCreate and manage renewal orders