Orders
The Marketplace Platform supports various types of orders, including:
Purchase orders - A purchase order is created when you buy a new product or service by establishing a new agreement.
Change orders - A change order is created when you modify the number of licenses for a subscription, for example, when you order additional licenses or reduce the quantity of current ones.
Terminate order - A termination order is created when you want to end an active subscription or agreement.
Configuration order - A configuration order is created when you want to enable or disable the auto-renewal of a subscription.
Viewing orders
To view your orders, navigate to the Orders page. When you launch the Orders page, all orders in your account are displayed.
For each order, you can view information, such as the order number, linked agreement, product name, estimated sales price, status, and more. You can use the sorting and filtering options to customize the list and show or hide specific columns as needed.
For more information, see How to Filter Orders.
Viewing order details
On the order details page, you can view detailed information for your order. Some information is read-only, while others include links that allow you to navigate to further details.
To view the full details of an order:
Navigate to the Orders page.
(Optional) Use filters to find the desired order.
Select the order number to view basic information, such as order type, linked agreement, currency, and more.
Use the following tabs to access additional related information:
General - Displays the most up-to-date information for the order.
Entitlements - Displays the items you have purchased along with their details, including quantity, pricing, status, and more.
Parameters - Displays the order's fulfillment and ordering parameters.
Entities - Displays the entities linked to the order, including the licensee, buyer, and seller.
Subscriptions - Displays the subscriptions associated with the order and their details. Subscriptions are displayed only after they have been activated.
Assets - Displays assets or one-time items in the order. For more information on one-time items, see Assets.
Notes - Displays any notes entered during the ordering process. You can add or update these notes using the Edit option.
Attachments - Lists all files available for download under the agreement. For more information, see View and Download Attachments.
Certificates - Displays certificates used during the ordering process.
Details - Displays timestamps and additional IDs, including the client and vendor IDs.
Audit trail - Displays a record of events related to the order. For more information, see Audit Trail.
Additional actions
You can perform various actions on the details page. The available actions depend on the status of the order:
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