Orders
Last updated
Last updated
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In the Marketplace Platform, an order is an object signifying a business transaction based on an agreement.
An order represents a request to buy a new product, change the quantity of licenses, terminate a subscription, or terminate an agreement. Therefore, different types of orders exist in the Marketplace Platform, including:
Purchase orders - These orders represent an order to buy a new product or service under a new agreement.
Change orders - These orders represent an order to change the subscription quantity, such as downsizing the license quantity or ordering additional licenses.
Terminate order - These orders represent an order to terminate a subscription or agreement.
You can access the Orders page by navigating to the main menu and selecting Marketplace > Orders.
The Orders page shows a complete list of your orders, including purchase orders, change orders, and termination orders. For each order, you can view the following details:
Order - Displays the order number and ID.
Type - Displays the order type. The possible values are Purchase, Change, and Terminate.
Agreement - Displays the agreement associated with the order.
Product - Displays the product you've ordered.
Licensee - Displays the licensee associated with the order.
Buyer - Displays the buyer associated with this order.
Seller - Displays the SoftwareOne entity that fulfilled the order and issued the invoice.
SPx - Displays the estimated sales price of the order.
Created - Displays the date when the order was created in the platform.
Status - Displays the order status. To learn about the possible statuses, see Order States.
Updated - Displays the date when the order was updated.
Currency - Displays the order currency.
The details page of an order provides detailed information about the order. You can open the details page by clicking the order on the Orders page.
The details page of an order contains several tabs that display the corresponding order information:
General - Displays the latest information about your order.
Items - Displays the items you've ordered and the pricing information for each item.
Parameters - Displays the ordering and fulfillment parameters associated with the order.
Entities - Displays details of the different entities associated with the order, like the licensee, buyer, and seller.
Subscriptions - Displays your subscriptions. Subscriptions are only displayed after they have been activated. Once activated, you can view subscription details, like the term, the start and the renewal date, the estimated prices, and more.
Notes - Displays the notes entered during the ordering process. Use the Edit option to edit the notes.
Attachments - Displays the files attached to the order and allows you to download those files. You can view the reference details for each file, such as name, marketplace ID, document type, and description.
Details - Displays the additional IDs, including the client and vendor IDs, and the timestamps of all changes made to the order. You can update the client ID using the Edit option.
Audit trail - Displays all events that have taken place within the order. For each audit record, you can view the log details and summary. To learn more, see Audit Trail.
