Notifications
Notifications Management allows account administrators to configure recipients and manage the notification categories for their account. Notifications are delivered through email to alert recipients about the events in the account so they can keep up-to-date and take proactive actions as necessary. All notification emails are sent from SoftwareOne's email address.
The Marketplace Platform supports various categories that admins can enable or disable from the interface. Admins also have the flexibility to define recipients at the account level. They can specify specific users or a group of users as recipients of these notification emails.
Individual users can manage notifications for their profiles through the My profile option in the account menu.
Notification categories
In the Marketplace Platform, notifications are alerts that are generated by the platform. For example, alerts related to order status changes, subscription upsizes or downsizes, invoice generation, and so on.
All related email messages are grouped as categories, allowing you to manage preferences at the category level instead of handling each email individually. For example, if you disable the Orders category, you'll stop receiving all order-related emails.
The following table lists the supported categories:
Account
These notifications alert recipients to the changes in the account. For instance, when a new user is added to the account or an existing one is removed.
Billing and invoice
These notifications relate to billing updates and invoices in your account. For instance, when a new statement is generated.
Catalog
These notifications are sent when the catalog has been updated to change the product's status and pricing.
News and updates
These notifications alert recipients to the platform news and latest announcements, such as feature releases, upcoming maintenance, and more.
Orders
These notifications are sent when there's an order-related activity in your account. For instance, when you place a new order or the status of your existing order changes.
Programs
These notifications relate to your enrollments and certificates. For instance, when your enrollment request is approved by the vendor or your certificate is querying for additional information.
Quotes
These notifications relate to your requests for a quotation.
Requests
These notifications alert you to the submitted requests in your account. For instance, when the status of your request changes, when you need to action a request, and so on.
Subscriptions
The platform sends these notifications for subscription-related updates to your account. For instance, when a new subscription is created or when its due renewal.
User updates
These email notifications are sent when you update your profile. For instance, your password. You can't opt out of these notifications.
Admins can manage these categories from the Notifications > Subscribers page. See Enable or Disable Categories to learn more.
Accessing notifications
Admins can view the notification categories and all the messages that have been triggered on the Notifications page. The page is available under Settings in the main menu.
The Notifications page consists of the following tabs:
Subscribers
Messages
Contains all email messages. For each message, you can view details including the message ID, subject line, recipient's email address, status, and more. You can also view the full details of a message by selecting Details.
Note that the Contact column displays the recipient's email address, while the Users column displays the name and ID of the individual associated with that contact. If the Users column is empty, it means the recipient doesn't have an account on the platform.
Additional actions
You can perform various actions from the Subscribers and Messages tabs within notifications:
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