Subscription States
This topic describes the subscription states for license-based New Commerce and Legacy subscriptions. It also describes how these subscription states are represented within the Marketplace Platform.
NCE subscription states
NCE subscriptions can be in one of these states: Active, Suspended, Expired, Disabled, or Deleted.
Active
Active is the default state for an NCE subscription. When the subscription is active, you can access and use the services. Additionally:
Administrators can access service data and properties.
Partners can access and make changes to the subscription properties.
Transacting partners continue to be billed.
Suspended
Partners can suspend (previously known as ‘Pause’) a subscription to temporarily make the services unavailable to customers. When the subscription is suspended:
Customers can no longer access and use services.
Administrators can access service data and properties.
Transacting partners continue to be billed.
Partners can reactivate the subscription before the end of its commitment term.
Partners can cancel the subscription if it's still within the 7-day transaction window.
If the suspended subscription reaches its end date while still in the suspended state, it moves to a 30-day disabled state.
Expired
The 30-day expired state follows the end of an Active subscription. A previously active subscription will enter this state if auto-renew is turned off and the terms end. In these 30 days:
Users can access files and services.
Administrators can access data.
Transacting partners aren't billed.
Subscriptions can’t be reactivated.
After 30 days in the expired state, the subscription moves to a 90-day disabled state.
Disabled
A 30-day disabled state follows the end of a suspended subscription. In this state:
Partners that suspend their subscription leading to the term end will find their suspended subscription moved to this 30-day disabled state.
After 30 days in the disabled state, the subscription moves to a 90-day disabled state (120 days disabled in total).
Users can't access files and services, and only administrators can access the data.
Transacting partners aren't billed.
Subscriptions can't be reactivated.
The 90-day disabled state follows the 30-day Expired or a 30-day Disabled state:
90-day disabled state - Data is retained for 90 days after the end of the previous state.
Users can't access files and services, and only administrators can access the data.
Transacting partners aren't billed.
Subscriptions can't be reactivated.
Deleted
After the subscription passes through the 90-day disabled state, it stays deleted. However:
The subscription is non-recoverable.
All customer data associated with the subscription is handled per applicable data retention policies.
After a subscription is canceled, there's a 90-day post-canceled window where:
If the partner purchases the same product/SKU equivalent to the one canceled, customer data and user license assignment settings are automatically restored.
If a new purchase is made with a lower number of licenses, customer data and user license assignment settings are still retained. The partner should manage them appropriately.
After the 90 days, these actions are no longer allowed. The data is removed.
Transacting partners aren't billed.
Deleted subscriptions can't be reactivated.
Legacy subscription states
Legacy subscriptions can be in one of these states: Active, Suspended, or Deleted.
Active
Active is the default state for a legacy subscription. In this state:
Partners can access and make changes to subscription properties.
Customers can access and use services.
Administrators can also access service data and properties.
Transacting partners continue to be billed.
Suspended
In the Suspended state:
Partners suspend a subscription to temporarily make the services unusable to customers.
Partners can reactivate the subscription before the end of the term.
If the subscription is still suspended by the term's end, the subscription is deleted.
Partners can only reactivate the subscription.
Customers can no longer access and use services.
Administrators can access service data and properties.
Transacting partners aren't billed.
Deleted
After 90 days in the suspended state, the subscription is deleted and non-recoverable.
Subscription states in the Marketplace
The following table shows how various Microsoft subscription states are represented in the Marketplace Platform:
License-based NCE
(example: Microsoft 365 / Dynamics 365)
Active
Suspended
Expired
Disabled
Deleted
Active
Terminated
Expired
Terminated
Terminated
License-based Legacy
(example: Microsoft 365 / Dynamics 365)
Active
Suspended
Deleted
Active
Terminated
Terminated
Usage-based
(example: Microsoft Azure)
Active/Enabled
Deleted
Disabled
Active
Terminated
Terminated
Terminated
Perpetual
(example: Perpetual Excel license)
Active
Cancelled
Active
Terminated
Software subscription
(example: Windows Server CAL 1yr)
Active
Suspended
Expired
Disabled
Deleted
Active
Terminated
Expired
Terminated
Terminated
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