Terminate Adobe Subscription

If you want to cancel your Adobe subscriptions within the 14-day return period, or if you are beyond this period and want to prevent your subscription from automatically renewing on the renewal date, you'll need to create a termination order.

Adobe subscriptions can be terminated both within and outside the 14-day return period. To learn about the cancellation policies, see What happens if I terminate my Adobe subscription?

Prerequisites

Before starting this tutorial, make sure that your subscription is active.

Implementation

1

Open the subscription to terminate

Navigate to the Subscriptions page. Then, select the subscription you want to terminate.

On the subscription's details page, select the arrow and choose Terminate to launch the Terminate subscription wizard.

2

Complete the steps in the Terminate Subscription wizard

1. In the Items step, check that the new quantity field displays the value as 0. When done, select Next.

2. In the Details step, enter the reference information as needed, then select Next

3. In the Review step, select Place order to place your termination order for the subscription.

4. In the Summary step, select View order to navigate to the order details page. Otherwise, select Close.

Next steps

Your termination order is submitted to the vendor for processing.

You can view the most up-to-date information on your order and its status on the Order details page.