Terminate Adobe subscription

Return your entire subscription.

This tutorial describes how you can cancel your Adobe subscription by submitting a termination order.

A termination order can be created if you want to cancel your Adobe subscriptions within the 14-day return period, or if you are beyond this period and want to prevent your subscription from automatically renewing on the renewal date.

Adobe subscriptions can be terminated both within and outside the 14-day return period. To learn about the cancellation policies, see What happens if I terminate my Adobe subscription?

Prerequisites

Before starting this tutorial, make sure that your Adobe subscription is active.

Terminating an Adobe subscription

1

Open the subscription to terminate

To open the subscription:

1. Go to Marketplace > Subscriptions.

2. Select the subscription you want to terminate.

3. On the subscription details page, select the arrow and choose Terminate.

2

Follow the steps to terminate the subscription

In the Terminate subscription wizard, complete the following steps:

1. Items - Verify that the new quantity field displays a 0, then select Next.

2. Details - Add or update the reference ID and your comments. Select Next.

3. Review - Read the terms and conditions of the order and the privacy statement, then select Place order.

4. Summary - Select View details to open the order details page or select Close.

Next steps

After you place the order, a termination order is created.

You can track the order on the Orders page or in the Orders tab on the agreement details page.