Terminate Adobe Subscription

Cancel a specific Adobe subscription in an agreement.

If you want to cancel your Adobe subscriptions within the 14-day return period or if you are outside the 14-day return period and don't want your subscription to auto-renew on the renewal date, you'll need to create a termination order.

Adobe subscriptions can be terminated both within and outside the 14-day return period. To learn about the cancellation policies, see What happens if I terminate my Adobe subscription?

Prerequisites

Before starting this tutorial, make sure that the subscription you want to terminate is active. You can check the status on the Subscriptions page or by accessing the agreement.

1. Open the subscription

1. Navigate to the Subscriptions page (Marketplace > Subscriptions) and click the subscription to terminate. The following image shows an example:

2. Click the chevron in the upper right on the details page and select Terminate.

The Terminate subscription wizard launches.

2. Place the termination order

1. Review the details to make sure that the quantity of the subscription you want to terminate is zero. Click Next.

2. Enter the reference information as needed and click Next. You can use the fields to add details that might help you identify the order easily.

3. Click Place Order to place your termination order.

4. Click View Order to navigate to the order details page. Otherwise, click Close to close the Summary page.

Next steps

Your termination order is submitted to the vendor for processing.

You can view the most up-to-date information on your order and its status on the Order details page.