Transfer Your Adobe Reseller

Adobe allows its VIP Marketplace customers to switch from their current reseller to a new one. This process is called reseller transfer.

If you are currently buying Adobe product licenses through a non-SoftwareOne reseller, you can transfer your account to SoftwareOne.

When the transfer process completes, SoftwareOne will become your new reseller, managing your Adobe subscriptions and orders.

  • Reseller transfers are allowed only for the Adobe VIP Marketplace. Licensing programs such as the Value Incentive Plan (VIP), Cumulative Licensing Program (CLP), Transactional Licensing Program (TLP), and Enterprise Term Licensing Agreement (ETLA) don't permit a change of reseller.

  • The Marketplace Platform supports reseller transfers for all supported Adobe VIP Marketplace products, including Commercial, Education, and Government.

Prerequisites

Before starting the reseller change process, make sure you have the following details from your Adobe Admin Console:

  • Your system administrator's email address.

  • Your reseller change code.

How to find the email address of your system administrator

As this process is managed by Adobe, see their official documentation for up-to-date instructions.

  1. Sign in to the Admin Console.

  2. Select the Users tab.

  1. In the left sidebar, select Administrators.

  2. Choose any administrator from the list and note their email address.

How to generate an approval or reseller change code

As this process is managed by Adobe, see their official documentation for up-to-date instructions.

  1. Sign in to the Admin Console.

  2. Navigate to the Account tab in the top navigation bar.

  3. Under Account details, select the edit icon next to the Account Manager name.

  4. In the Change your Account Manager dialog box, select Generate Code to generate the approval code.

  1. Note the generated code and use it within 72 hours.

Performing the reseller transfer

You can perform a reseller transfer by creating a new agreement via the Marketplace Platform. All reseller transfers require a new agreement and a new purchase order.

To initiate the transfer process:

  1. Sign in to the Marketplace Platform.

  2. Navigate to the Products page. Then, select the desired Adobe product, for example, Adobe VIP Marketplace for Commercial.

  3. On the product details page, select Buy now.

  4. In the purchase wizard, complete the following steps:

    1. Select Create agreement.

    2. Choose an existing licensee from the list or create a new one. Then, select Next.

    3. Choose Transfer account and select Next.

      Select the account transfer option
    4. Provide your system administrator's email address and the approval code from the Admin Console. Make sure that the approval code is valid. If the code has expired, you must generate a new one from the Admin Console. Select Next to continue.

      Enter the email address and reseller code
    5. Select Next to continue to the Details step. This step is view-only, so you can't modify the available item.

    6. Provide optional details, like additional IDs or order notes, and select Next.

    7. Read the terms and conditions and the privacy statement. When done, select Place order to submit your order.

    8. Select View order to navigate to the order details page. Otherwise, select Close to exit the wizard.

Once we process the order and change the reseller, we will notify you. You can check the status of your order on the order details page.

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