Manage Perpetual Software Orders

Cancellations

If you wish to cancel a one-time or perpetual software purchase, you can do so within 30 days of the purchase date without incurring an early termination fee. Cancellations are not permitted after 30 days.

If your cancellation is within the 30-day window:

• All associated software keys and download links are revoked, preventing further use.

• You are responsible for discontinuing use, uninstalling the software, and removing any downloads or links.

• The canceled item will remain visible on the software details page in the Microsoft Admin Center, but the activation key will be disabled.

To cancel your perpetual software subscription, contact Marketplace Platform Support.

When contacting us, include your Marketplace order ID (available on the Orders page) in the request and a clear message stating that you wish to cancel your order. It's best if this request is made by someone within your organization who has the appropriate rights to request a cancellation.

Renewals

License renewals are not supported for Microsoft Perpetual Software, as the license is provided for indefinite use following a one-time upfront payment.

Additional licenses

If you wish to add more one-time items to your existing agreement, you can create a change order for the agreement. For instructions, see Order Additional Perpetual Software Licenses.

Related topics

About Perpetual Software OrdersBuy Perpetual Software LicensesOrder Additional Perpetual Software Licenses