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In the Marketplace Platform, a buyer refers to any organization or legal entity that procures products or services from SoftwareOne. Buyers are the recipients of the invoices issued by SoftwareOne.
As a client, you can enable or disable a buyer and update buyer details as needed from the interface. However, you cannot add new buyers to your account. Buyers can be added by SoftwareOne only.
Account administrators can view all buyers on the Buyers page in the platform. The page is available under Settings in the main menu.
The page shows all buyers linked to your account. For each buyer, you can view details such as the buyer's name and address, tax identifier, contact person, and more.
You can also view the buyer's status in the system. Possible values include:
Enabled - The buyer has been created in the system, but it hasn't been activated yet by SoftwareOne.
Active - The buyer is active, and you can select it from your list of buyers when ordering products.
Disabled - The buyer has been disabled and can no longer be selected when buying products.
You also have action links that allow you to enable, disable, or edit the buyer. These options are visible only if you have access to the Account Management module in the platform.
To view the details page, select the buyer's name on the Buyers page.
The details page provides general information about the buyer and includes options for managing them, along with the following tabs:
On the details page, you can perform various actions based on the buyer's status, including:
Mismatch - The buyer’s data is not in sync with the data in our backend system. This discrepancy can occur due to various reasons. for assistance.
General
Displays the buyer's address and the contact person's details.
Sellers
Displays the SoftwareOne entities linked to the buyer. Selecting the seller's name opens up the details page for the seller.
Licensees
Displays all licensees associated with the buyer.
Details
Displays reference information, such as the external IDs, as well as the event summary.
Audit trail
Displays an audit trail of all changes. For each audit record, you can view the log details and summary. To learn more, see .
