Order States

An order can have several states from the time it's created until its completion.

The following diagram shows how an order's state can change during its lifecycle:

Order state transition

The statuses of the orders are shown on both the Orders page and the order details page.

Note that the Marketplace Platform supports different account types, such as vendor and client. Depending on your account type, you may see only some of these statuses.

State	Definition
Draft	The platform has created the order as a draft. This status applies to orders created by the system for validation purposes. It doesn't apply to orders saved for later during the ordering process.
Quoted	The order was intentionally saved for later using the Save Order option, which is available when creating purchase or change orders.
Processing	The order has been created, and it's currently awaiting processing by the vendor.
Querying	The ordering parameters have been updated by the vendor. The order requires an action to be taken by the client account user.
Completed	The order has been processed by the vendor.
Failed	The order has been marked as failed by the vendor or SoftwareOne. The failure reason is displayed on the order details page.
Deleted	The order has been deleted.