An order can currently exist in these states: Draft, Quoted, Provisioning, Querying, Completed, Failed, or Deleted. The following diagram shows the transitions between these states:
The state transition diagram of an order.
The following table provides a description of the different statuses:
State
Definition
Draft
The platform has created the order as a draft. This status applies to orders created by the system for validation purposes. It doesn't apply to orders saved for later during the ordering process.
Quoted
The order has been saved for later using the Save Order option during creation.
Processing
The order is created, and it's currently awaiting processing by the vendor.
Querying
The ordering parameters are updated by the vendor. The order requires an action to be taken by the client.
Completed
The order is processed by the vendor.
Failed
The order cannot be processed by the vendor or SoftwareOne. The failure reason is displayed on the order details page.
Deleted
The order is deleted. This status applies to orders that are deleted intentionally and those removed by the platform. For more details, see My draft or quoted order has been deleted.
