Order states

Learn about the different states of an order.

An order represents a transaction that starts, changes, or ends a service in Marketplace.

An order can be in one of these states: Draft, Quoted, Provisioning, Querying, Completed, Failed, or Deleted. The following diagram shows the transitions between these states:

The state transition diagram of an order.

The following table describes the different states:

State	Definition
Draft	The order is a draft. This status applies to orders created by the platform for validation purposes. It doesn't apply to orders saved for later during the ordering process.
Quoted	The order has been saved for later using the Save Order option during order creation.
Processing	The order is created, and it's currently awaiting processing by the vendor.
Querying	The ordering parameters are updated by the vendor. The order requires an action to be taken by the client.
Completed	The vendor has processed the order.
Failed	The order could not be processed. The reason is displayed on the order details page.
Deleted	The order was deleted. This status applies to orders that are deleted intentionally and those removed by the platform. For more details, see My draft or quoted order has been deleted.