Order States

An order can have several states from the time it's created until its completion.

The following diagram shows how an order's state can change during its lifecycle:

Order state transition

State	Definition
Draft	The platform has created the order as a draft. This status applies to orders created by the system for validation purposes. It doesn't apply to orders saved for later during the ordering process.
Quoted	The order was intentionally saved for later using the Save Order option, available when creating purchase or change orders.
Processing	The order has been created, and it's currently awaiting processing by the vendor.
Querying	The ordering parameters have been updated by the vendor. The order requires an action to be taken by the client.
Completed	The order has been processed by the vendor.
Failed	The order has been marked as failed by the vendor or SoftwareOne. The failure reason is displayed on the order details page.
Deleted	The order has been deleted. This status applies to orders that have been deleted intentionally, as well as those that are removed by the platform. See My draft or quoted order has been deleted to learn more.