Change Your Order's Status to Processing
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In some cases, you may need to provide additional information if there are errors in the details you submitted when placing your order or if you need to complete specific steps before we can process your order.
When an order requires your attention, its status is displayed as Querying. When you open a querying order, the details page shows a message indicating what needs to be corrected and how to fix it.
After completing the necessary steps, select Process to update the order status to Processing. Changing the status informs the vendor that the order is ready for their review.
To change your order's status from Querying to Processing:
Navigate to the Orders page.
Select the purchase order in the Querying state. If you have several orders, use the or filters to find the order.
On the General tab, review the action required message. The following example shows that there's an issue with the parameters, and they must be updated through the Parameters tab.
Complete the steps as needed and then select Process in the upper right. Note that this button becomes available only after you have completed the necessary steps.
Your order's status changes to Processing, and the Process button becomes unavailable again.