Change Your Order's Status to Processing
Last updated
Last updated
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In some cases, you may need to provide additional information if there are errors in the details you submitted when placing your order or if you need to complete specific steps before we can process your order.
When an order requires your attention, its status is displayed as Querying. When you open a querying order, the details page shows a message indicating what needs to be corrected and how to fix it.
After completing the required steps, click Process to update the order status to Processing. Changing the status informs the vendor that the order is ready for their review.
Follow these steps to move your order from Querying to Processing:
Open the purchase order in the Querying state. If you have several orders, use the search bar or filters to find the required order.
Review the information on the General tab. The following example shows that there's an issue with the parameters and they must be updated through the Parameters tab.
Complete the steps as needed and then click Process in the upper right. Note that this button becomes available only after you have completed the necessary steps.
Your order's status will then change to Processing and the Process button will become unavailable again.
If certain issues require completion outside the Marketplace Platform, such as accepting a SoftwareOne relationship request for CSP orders, you must complete the request and then return to the order details page to change the order status to Processing.
