> For the complete documentation index, see [llms.txt](https://docs.platform.softwareone.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.platform.softwareone.com/modules-and-features/marketplace/orders/set-an-order-to-processing.md).

# Change status from Querying to Processing

In some cases, you may need to provide additional information if your order information is incorrect or incomplete, or requires specific steps to be completed before it can be processed. 

Orders that need your attention appear with a **Querying** status. When you open a querying order, the **General** tab on the details page explains what needs to be corrected and how to resolve the issue.

After completing the required steps, you must update the order status from **Querying to Processing**. Updating the status notifies SoftwareOne and the vendor that the order is ready for their review and further processing.

### Set a querying order to processing

To move an order from **Querying** to **Processing**:

1. Go to **Marketplace** > **Orders**.
2. (Optional) Use the [search bar](/marketplace-platform/getting-started/interface.md#search) or [filters](/marketplace-platform/guides-and-tutorials/marketplace-for-clients/how-to-filter-your-orders.md) to find the required order. 
3. Select the order to open its details page.
4. On the **General** tab, review the message and take the required action.

<div data-with-frame="true"><figure><img src="/files/jcTWe5gOyaRg6VrdMFcG" alt=""><figcaption><p>An example of a Querying order in the platform.</p></figcaption></figure></div>

5. Select **Process**. This button becomes available only after you have completed the required action indicated in the message.

{% hint style="info" %}
If certain issues require completion outside the Marketplace Platform, such as accepting a SoftwareOne relationship request for CSP orders, you must complete the request and return to the order details page to update the order status to **Processing**.&#x20;
{% endhint %}


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# Agent Instructions
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## Querying This Documentation
If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter, and the optional `goal` query parameter:

```
GET https://docs.platform.softwareone.com/modules-and-features/marketplace/orders/set-an-order-to-processing.md?ask=<question>&goal=<endgoal>
```

`ask` is the immediate question: it should be specific, self-contained, and written in natural language.
`goal` is optional and describes the broader end goal you are ultimately trying to accomplish on behalf of the user. GitBook uses it to tailor the answer towards what is most useful for that goal.

The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.