I have questions about billing

This page contains frequently asked questions about your invoices and statements.

How do I display a purchase order number on the invoice?

You can include a purchase order number by entering it in the Additional ID field, located on the Details tab within the agreement details page. For more information, see How can I enter a purchase order number? and Update Additional Client ID.

Can I view or download my statements?

Yes, you can view or download your billing statements from the Attachments tab on the agreement details page. For more information, see View and Download Statements.

Why do all the subscription invoice lines show the quantity as 1?

Vendors generate hundreds or thousands of charges during a billing period, and not all charges can be listed individually on the invoice PDF.

To avoid clutter, we consolidate all charges at the item level and display the quantity as '1' on the invoice. You can view the quantity data and the full set of charges in your billing statement. These charges are also displayed on the Charges tab within the statement details page.

Why is the price on the invoice different from the price listed on the Orders page?

The disparity in pricing is due to how proration is calculated.

Proration and invoicing rules are different for every vendor. For instance, under the legacy Adobe VIP program, proration was calculated monthly, making it simpler to provide accurate quotes. However, under the new Adobe VIP Marketplace program, proration is calculated daily. This means that if a quote is issued today and an order is placed after two days, the quote might not align with the final invoice. Additionally, if the order is placed today but processed tomorrow, this can also result in differences.

Therefore, we only display monthly and yearly pricing in the Marketplace.