Cancel Your FinOps for Cloud Order

If you need to cancel your FinOps purchase order for any reason, for instance, if you picked the wrong currency while ordering, you can create a termination order for the agreement linked to your order. This tutorial describes how you can do this.

Terminating the agreement disables the corresponding organization in FinOps. It means you will no longer be able to access any data related to this organization, such as your data sources, pools, and users. Additionally, you won't be able to sign in or switch to this organization in FinOps.

Prerequisites

Before cancelling your FinOps order, ensure that the agreement linked to the purchase order is active. If it's not active, you won't be able to start the termination process.

Canceling your FinOps for Cloud order

1

Start the termination process

To start the process:

1. Navigate to the Agreements page.

2. Select the agreement you want to terminate.

3. On the agreement details page, select the arrow and choose Terminate.

The Terminate option on the agreement details page.

2

Follow the steps to cancel your order

Complete the following steps, making sure to enter or verify the required information where necessary:

1. Items - Make sure the new item quantity is displayed as 0, then select Next.

2. Order details - Add or update the additional ID and other details as necessary. When done, select Next.

3. Review order - Use the links in the footer to read the terms and conditions. Then, select Place order to submit your termination order.

4. Summary - Select View order to open the order details page. Otherwise, select Close.

Next steps

After you have submitted the termination order, you can view real-time updates and status on the order details page.

When your order has been processed, both the agreement and the subscription associated with the order will be marked as Terminated in the Marketplace Platform, and the corresponding organization will be disabled in FinOps.