Cancel Your FinOps for Cloud Order

If you need to cancel your FinOps purchase order for any reason, for instance, if you picked the wrong currency while ordering, you can create a termination order. This tutorial describes how you can do this.

Terminating the agreement disables the corresponding organization in FinOps.

It means you cannot sign in or switch to this organization and access data such as data sources, pools, and users.

Prerequisites

Before cancelling your FinOps order, ensure that the agreement linked to the purchase order is active. If the agreement is not active, you cannot start the termination process.

Canceling your FinOps for Cloud order

1

Start the termination process

To start the process:

1. Navigate to the Agreements page.

2. From the list of agreements, select the agreement you want to terminate.

3. On the agreement details page, select the arrow and choose Terminate.

The Terminate option on the agreement details page.

2

Follow the steps to cancel your order

Complete the following steps, making sure to enter or verify the required information where necessary:

1. Items - Make sure the new item quantity is displayed as 0, then select Next.

2. Order details - Add or update the additional ID and other details as necessary. When done, select Next.

3. Review order - Use the links in the footer to read the terms and conditions. Then, select Place order to submit your termination order.

4. Summary - Select View order to open the order details page. Otherwise, select Close.

Next steps

After you have submitted the termination order, you can view real-time updates and status on the order details page.

When your order has been processed, both the agreement and the subscription associated with the order are marked as Terminated in the Marketplace Platform, and the corresponding organization is disabled in FinOps.