Cancel Your FinOps Order
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If you need to cancel your FinOps purchase order for any reason, for instance, if you picked the wrong currency while ordering, you can create a termination order for the agreement linked to your order. This tutorial describes how you can do this.
Terminating the agreement disables the corresponding organization in FinOps. It means you will no longer be able to access any data related to this organization, such as your data sources, pools, and users. Additionally, you won't be able to sign in or switch to this organization in FinOps.
Before cancelling your FinOps order, ensure that the agreement linked to the purchase order is active. If it's not active, you won't be able to start the termination process.
Open the required agreement
Navigate to the Agreements page in the Marketplace Platform. Then, select the agreement to terminate.
On the agreement details page, select the arrow and choose Terminate to start the Terminate agreement wizard.
Use the Terminate Agreement wizard to cancel the order
Complete the following steps in the Terminate Agreement wizard:
Items - Make sure the new item quantity is displayed as 0. Then, select Next.
Order details - Add or update the additional ID and other details as necessary. When done, select Next.
Review order - Use the links in the footer to read the terms and conditions. Then, select Place order to submit your termination order.
Summary - Select View order to open the order details page. Otherwise, select Close.
After you have submitted the termination order, you can view real-time updates and status on the page.
When your order has been processed, both the agreement and the subscription associated with the order will be marked as Terminated in the Marketplace Platform, and the corresponding organization will be disabled in FinOps.
