What happens if I cancel my Microsoft subscription?

Microsoft subscriptions can be canceled by placing a termination order through the Marketplace Platform. The cancellation policy depends on the type of CSP product or service.

Microsoft Azure

You can place a termination order for an individual subscription or the entire agreement containing multiple subscriptions. Azure usage is billed in arrears, meaning charges are based on usage from the previous month.

For other Microsoft products (such as Microsoft Dynamics, Microsoft 365, and software subscriptions):

• Cancellation within 7 days of creation or renewal - If the termination occurs within 7 days of the subscription's creation or renewal, the subscription will be canceled in Microsoft systems and terminated in the Marketplace Platform. A prorated refund will be issued as per the New Commerce Experience Cancellation Policy.

• Cancellation after the 7-day window - If the termination occurs outside the cancellation window, the subscription will be terminated in the Marketplace Platform, and auto-renewal will be disabled on Microsoft’s side. The subscription will remain active with Microsoft until the end of its commitment term, after which it will expire automatically.

For instructions on how to cancel subscriptions within your agreement, see Terminate Subscriptions. For cancelling all subscriptions in your agreement and terminating the agreement altogether, see Terminate All Microsoft Subscriptions.