Terminate Microsoft 365 Subscriptions

This tutorial shows how you can cancel a Microsoft subscription by placing a termination order via the Marketplace Platform.

Prerequisites

Before starting this tutorial, make sure that the subscription you want to terminate is in an active status. Make sure that the corresponding agreement is also active.

Terminating a subscription

1

Start the subscription termination process

To start the process:

1. Navigate to the Subscriptions page.

2. Select the subscription to terminate.

3. On the subscription details page, select the arrow , then choose Terminate.

2

Follow the steps to terminate the subscription

In the Terminate Subscription wizard, complete the following steps:

1. Items - Check that the new quantity field displays the value as 0. When done, select Next.

2. Details - Enter the reference information for this order, then select Next

3. Review - Select Place order. A termination order is created for the subscription and submitted to the vendor for processing.

4. Summary - Select View order to navigate to the order details page. Otherwise, select Close.

Next steps

When your order is being processed, the subscription and the agreement will be displayed as Updating. You won't be able to place any additional orders under this agreement.

Once the termination order has been processed, the status of the subscription will change to Terminated.