Terminate a Single Subscription

This tutorial shows how to cancel a Microsoft subscription by placing a termination order for the specific subscription. In this tutorial, we'll terminate a Microsoft 365 subscription, but you can follow these steps for any product.

Prerequisites

Before starting this tutorial, make sure that the subscription you want to terminate is active. You can check the subscription status on the Subscriptions page.

You must also be familiar with how to navigate the platform to view and manage your subscriptions.

Implementation

1

Open the subscription to terminate

Navigate to the Subscriptions page. Then, select the subscription you want to terminate.

On the subscription details page, select the arrow and choose Terminate to launch the Terminate subscription wizard.

2

Complete the steps in the Terminate Subscription wizard

1. In the Items step, check that the new quantity field displays the value as 0. When done, select Next.

2. In the Details step, enter the reference information as needed, then select Next

3. In the Review step, select Place order to place your termination order for the subscription.

4. In the Summary step, select View order to navigate to the order details page. Otherwise, select Close.

Next steps

The termination order is submitted to the vendor for processing. You can view the latest status message on the details page of the termination order.