Enable or Disable Categories

Account administrators can enable specific notification categories to receive alerts through email.

By default, all notification categories are enabled, which means recipients assigned to these categories will receive an email whenever a specific event occurs.

Admins can stop unwanted notifications by disabling the category. This will immediately stop the notifications for all the recipients in that category until it's re-enabled. For example, if the Subscriptions category is disabled, all subscription-related notifications will stop.

The Marketplace Platform doesn't allow disabling email messages for profile updates, including password reset alerts and account invitation emails.

Disabling a notification category

The steps in this section are for account administrators who want to manage categories at the account level. If you are not an administrator and want to manage notifications for your profile, follow the steps in Manage Notification Preferences.

To disable a notification category:

1. Navigate to the Notifications page.

2. On the Subscribers tab, select the required category, for example, Orders.

3. On the details page, select the arrowand choose Disable.

4. In the Disable Category dialog, add your comments in the Notes field. Then, select Disable to confirm the action.

Disable category dialog

A confirmation message is displayed, and the notification emails are disabled.

Enabling a notification category

To re-enable a previously disabled notification category:

1. Navigate to the Notifications page.

2. On the Subscribers tab, select the category you want to re-enable.

3. On the details page, select the arrow and choose Enable.

4. In the Enable dialog, add your comments in the Notes field and then select Enable to confirm the action.

A confirmation message is displayed, and all notification emails for the category are immediately re-enabled.