Terminate Agreement
Last updated
Last updated
You can terminate an agreement by creating a termination order for the agreement.
When you terminate an agreement, all subscriptions with the agreement are terminated. Once terminated, the agreement can't be restored or used when ordering new subscriptions. However, you can still access and view the terminated agreement.
Before terminating an agreement, note the following points:
You can only terminate agreements in the Active state. Agreements in any other state (such as Processing or Updating) can't be terminated. For a description of these states, see Agreement States.
Creating a termination order doesn't immediately cancel your agreement. An agreement is terminated only after the vendor approves it for termination.
Follow these steps to terminate an agreement:
On the Agreements page (Marketplace > Agreements), locate the agreement to terminate.
Click the agreement name. The details page of your selected agreement opens.
Click the down arrow in the upper right and select Terminate. The Terminate agreement wizard opens.
In the Terminate agreement wizard, do the following:
In Items, review the quantity details and click Next. All items will have the new quantity of 0.
In Order details, add or update the additional ID and notes for the agreement and termination order. Click Next.
In Review order, click Place order to finalize the termination order.
Click View order to open the details page of the termination order. Otherwise, click Close to close the page.
When the order is placed, the agreement status changes from Active to Updating. After the termination order is processed and all subscriptions within the agreement are canceled, the status changes to Terminated.
