Terminate Agreement
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Last updated
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You can terminate an agreement by creating a termination order for the agreement.
When you terminate an agreement, all subscriptions with the agreement are terminated. Once terminated, the agreement can't be restored or used when ordering new subscriptions. However, you can still access and view the terminated agreement.
Before terminating an agreement, note the following points:
You can only terminate agreements in the Active state. Agreements in any other state (such as Processing or Updating) can't be terminated. For a description of these states, see .
Creating a termination order doesn't immediately cancel your agreement. An agreement is terminated only after the vendor approves it for termination.
To terminate an agreement:
Navigate to the Agreements page.
(Optional) Use filters to find the agreement you want to terminate.
Select the link for the agreement in the Agreement column.
On the agreement details page, select the arrow and choose Terminate to start the Terminate agreement wizard.
In the Terminate agreement wizard, do the following:
In the Items step, make sure the new item quantity is displayed as 0. Then, select Next.
In the Order details step, add or update the additional ID and notes as needed. When done, select Next.
In the Review order step, select Place order.
After the order has been placed, select View order to open the details page of the termination order. Otherwise, select Close.
Once the order has been placed, the agreement status changes from Active to Updating. When the order has been processed and all subscriptions within the agreement are canceled, the status changes to Terminated.
