# Requests

A request in the Marketplace Platform represents a pre-sale inquiry. This can include queries about products, subscriptions, pricing, billing, product availability, and more.

Client account users can create new requests through the **Products** page and track existing queries through the **Requests** page. The page displays all requests, including requests that are raised by other members in your account.&#x20;

You can view and manage your requests from the **Requests** page in the platform.

<figure><img src="https://content.gitbook.com/content/Z5DNbniz33mXCZoO62Rm/blobs/vOUG1qmQume4uC4Kww9h/image.png" alt=""><figcaption><p> Requests page</p></figcaption></figure>

## Viewing request details

The details page of a request gives you in-depth information about the request.  To open the details page, select the request on the **Requests** page.

<figure><img src="https://content.gitbook.com/content/Z5DNbniz33mXCZoO62Rm/blobs/U1qHnqoL82boLowdO6pP/image.png" alt=""><figcaption><p>Details page of a request</p></figcaption></figure>

On the request details page, you can view the request's general information, including the product for which you raised the request and the request status.&#x20;

The details page also contains these tabs:

<table><thead><tr><th width="177">Tab</th><th>Description</th></tr></thead><tbody><tr><td><strong>Activity</strong></td><td>Displays the activity information, including the message history for the request. Clicking  <strong>Add message</strong> allows you to <a href="requests/add-a-message">add a new message</a> to the conversation. </td></tr><tr><td><strong>Parameters</strong></td><td>Displays the request parameters. Parameters are for viewing only and can't be edited.</td></tr><tr><td><strong>Attachments</strong></td><td>Displays all the files attached to the request. You can also <a href="requests/add-and-manage-attachments">add and manage attachments</a>. </td></tr><tr><td><strong>Details</strong></td><td>Displays the additional IDs and the timestamps of all changes made to the request</td></tr></tbody></table>

## Additional actions <a href="#related-topics" id="related-topics"></a>

From the details page, you can complete the following tasks:&#x20;

* [Add a message to the conversation](requests/add-a-message)
* [Set your request from Querying to Processing](requests/set-request-to-processing)
* [Add and manage the files attached to a request](requests/add-and-manage-attachments)
