Mobile app FAQs

You can download the SoftwareOne Marketplace app from the Apple App Store (iOS) or Google Play Store (Android).

The app is for the existing users of the Marketplace Platform.

New users must register their account through the web version at https://portal.platform.softwareone.com/.

The app is optimized for mobile devices with a screen size < 7”, but it works on tablets and larger devices.

The app supports iOS version 17 and later.

The app supports Android version 15 or later.

The app only supports a limited set of features optimized for mobile use.

You cannot place orders or modify subscriptions through the app. To view the list of supported features, see App capabilities.

You cannot update your profile using the app.

To update your profile, use the web version at https://portal.platform.softwareone.com/.

The app supports the same languages as the web version. It uses the device language when available and falls back to English if the language is not supported.

To help us review and respond effectively, submit feedback using the Feedback functionality in the Marketplace Platform.

For more details, see Share feedback.

Use your existing SoftwareOne Marketplace account and the verification code sent to your registered email address.

For enhanced security, the app uses passwordless authentication. Therefore, entering a password isn't required to sign in.

Verification codes are only valid for 3 minutes. If your code is no longer valid, use the Resend code option during sign-in to generate a new one.

If you have trouble signing in, try these steps:

• Check your internet connection.

• Ensure you are using the email address you provided when you set up your Marketplace account.

• Ensure that your account is active. If you haven't accepted your account invitation yet, you must do so and complete the registration first through the web version at .

• If you are not receiving the verification code, check your Spam or Junk email folders. You can also resend the code.

If the issue persists, for assistance.

We collect your unique user ID, which helps us identify your account, and your device ID.

Additionally, we gather usage data and diagnostic information, including crash and performance data, to improve our services.

If you notice any discrepancy, we recommend checking the web version of the platform.

Sometimes, temporary issues can cause discrepancies. The web version reflects the most accurate and complete data.