How to terminate your agreement containing Microsoft 365 subscriptions.
This tutorial explains how to terminate a Marketplace agreement by submitting a termination order.
When you terminate an agreement, all subscriptions associated with that agreement are also terminated.
Ensure that the agreement you want to terminate is active. Agreements in any other state cannot be terminated.
Open the agreement to terminate
To open the agreement:
Go to Marketplace > Agreements.
Select the agreement to terminate.
On the agreement details page, select the dropdown arrow , then select Terminate.
Submit the termination order
In the guided Terminate agreement flow, complete the following steps:
Items – Verify that the new quantity of all subscriptions is set to as 0 and select Next.
Order details – Add any reference details or comments, then select Next
A termination order is created for the agreement and submitted to the vendor for processing.
While the order is being processed, the agreement status changes from Active to Updating. During this time, you cannot submit additional orders for the agreement.
When processing is complete, the agreement status changes to Terminated. All subscriptions associated with the agreement are also terminated.
Review order – Review the order details, then select Place order.
Summary – Select View order to open the order details page or select Close.