This tutorial describes how you can cancel your Adobe subscription by submitting a termination order.
A termination order can be created if you want to cancel your Adobe subscriptions within the 14-day return period, or if you are beyond this period and want to prevent your subscription from automatically renewing on the renewal date.
Adobe subscriptions can be terminated both within and outside the 14-day return period. To learn about the cancellation policies, see What happens if I terminate my Adobe subscription?
Before starting this tutorial, make sure that your Adobe subscription is active.
Open the subscription you want to terminate
To open the subscription:
Navigate to the Subscriptions page.
Select the subscription you want to terminate.
Your termination order is submitted to the vendor for processing.
You can view the most up-to-date information on your order and its status on the page.
Follow the steps to terminate the subscription
In the Terminate subscription wizard, complete the following steps:
Items - Verify that the new quantity field displays the value as 0. When done, select Next.
Details - Enter the reference information that might help you identify the termination order easily. You can add the Additional ID and Notes. Select Next.
Review order - Read the terms and conditions of the order and the privacy statement. When done, select Place order to finalize your termination order.
Summary - Select View details to go to the order details page. Otherwise, select Close to exit the wizard.