Find answers to all frequently asked questions for partners.
A certificate will remain pending if there are issues with your enrollment. For example, if the MPN ID you provided during enrollment is invalid.
If your certificate is pending, the General tab on the certificate details page will describe the steps you need to take so we can process your enrollment.
The platform displays an error during the certificate creation process if specific requirements are not met. For further information, see I'm getting errors when creating certificates or CSP orders.
You can view your order history on the Orders page.
To view the details for a specific order, select the order. For information on accessing and managing orders, see Orders.
The Marketplace Platform supports the following types of orders:
Purchase orders - An order to buy a new product or service by establishing a new agreement.
Change orders - An order to change the quantity, such as downsizing the quantity of licenses or ordering additional licenses.
Termination orders - An order to terminate an active subscription or an agreement.
Configuration orders - An order to enable or disable the automatic renewal of a subscription.
For more details, see .
An order can remain Querying due to issues with the ordering parameters, such as the domain name, or if a required action has not been completed.
If there's an issue with your order, the General tab on the order details page will highlight the issue and the steps you must take to ensure your order moves to the next stage.
For example, if the GDAP relationship request needs to be accepted or the domain name needs updating, the General tab will guide you through the next steps.
If the domain name or tenant ID needs adding or updating, follow these steps:
Go to Marketplace > Orders.
Select the required order.
On the order details page, select the Parameters tab.
In the Ordering section, select Edit. Then, add or update the Existing domain name or Primary domain name fields as necessary.
Select Save.
Select Process in the upper right to resume order processing.
Your MPN and Indirect Reseller IDs are displayed on the Parameter tab within the certificate details. To view these IDs, follow these steps:
Open the Certificates page.
Select the desired certificate.
On the certificate details page, select the Parameters tab.
The MPN ID is displayed under Ordering parameters, and the Indirect Reseller ID is shown under Fulfillment parameters.
For information about SoftwareOne Partner Programs, visit https://www.softwareone.com/en/partner-programs and complete the contact form.
A SoftwareOne representative will then contact you.
If your account has been recently migrated, sign in to the SoftwareOne Marketplace and complete these steps:
Enroll in the SoftwareOne CSP partner program. Once the enrollment is completed, you receive a certificate. This certificate must be selected when ordering CSP products from the Marketplace.
Configure licensees for reselling products to your end customers. Licensees are the end-users or consumers of the product. To order products from the Marketplace and resell them to other organizations, you must set up these licensees as resale licensees. Licensee selection is required during the ordering process.
The SoftwareOne CSP Partner Program is for SoftwareOne partners to ensure compliance with our terms and conditions.
All SoftwareOne partners must enroll in this program to obtain a compliance certificate, which is linked to all CSP products in the Marketplace. Enrollment must be completed before placing an order.
Once you are enrolled, a compliance certificate is generated. You must select this certificate when ordering CSP products and services.
You can set up a resale licensee from the Licensees page. For details, see How to configure licensees for resale.
Account administrators can add new users from the Users page, available under Settings in the main menu.
To invite someone, you'll need their first and last name and their email address. For details, see Add new users.
Individual users can manage notifications for their profile through the My profile option in their account. For details, see Manage notification preferences.
Account administrators can configure and manage notifications at the account level from the Notifications page. For details, see Enable or disable categories.
To buy products for resale to your customers:
Open the Products page.
Select the product you want to buy. Then, select Buy Now.
Follow the steps in the purchase wizard. Make sure to create a new agreement or select an existing one, select a preconfigured resale licensee, and choose your certificate.
Complete the remaining steps in the wizard to place your order.
For detailed instructions, see .
The Marketplace Platform doesn't allow using an existing domain or tenant name across agreements or multiple accounts.
If you enter a name that's already in use within an agreement or by another Marketplace client, the General tab on the order details page will indicate that the domain is already in use and needs to be updated.
A message is also displayed in the Ordering section under the Parameters tab stating that the domain is already in use.
The following restrictions apply to CSP products:
You cannot create new agreements using the same CSP domain across multiple clients.
Creating agreements using the same CSP tenant, product, and licensee is also not allowed. If an agreement already exists, you must update that agreement to request new subscriptions, instead of creating a new one.
According to Microsoft, a company registration ID is required when purchasing subscriptions for customers in specific countries/regions. For details, see the Microsoft Partner Center documentation.
In the Marketplace, a registration ID is required only when creating a new cloud account for a new customer when placing an order.
If you are purchasing additional licenses for an existing customer or making modifications to an agreement, a registration ID is optional.
If your end customer is an individual without a Company Registration ID, you can collect an equivalent tax identification number.
To see which countries or regions require a registration ID number, see the Microsoft Partner Center documentation.
You can adjust the number of licenses by placing a change order. Certain restrictions apply when adjusting the quantity.
For details, see How to increase or reduce licenses.
Use the following methods to track upcoming renewals:
Use the Renewal date column on the Subscriptions page.
Apply the Renewal date filter in the data grid. You can also sort subscriptions based on their renewal date.
Open an individual subscription to check the renewal date.
Marketplace subscriptions renew automatically unless you disable automatic renewal.
Yes, you can disable the auto-renewal by placing a configuration order.
For details, see Manage automatic renewals.
Yes, SoftwareOne partners managing multiple subscriptions can rename subscriptions for easier identification. For details, see Edit subscription name.
Subscriptions can be terminated by placing a termination order.
To cancel all subscriptions in an agreement, place a termination order for the entire agreement. For details, see Terminate agreement.
To cancel specific subscriptions in an agreement, place a termination order for the subscription. For details, see Terminate subscription.
When updating the name, make sure that your primary domain name or tenant ID matches the details in the Microsoft 365 Admin Center or Microsoft Azure Management Portal.
An incorrect MPN or Indirect Reseller ID prevents your Marketplace order from moving to the next stage. If the IDs need to be updated, .