Terminate Adobe Subscription
If you want to cancel your Adobe subscriptions within the 14-day return period, or if you are beyond this period and want to prevent your subscription from automatically renewing on the renewal date, you'll need to create a termination order.
Adobe subscriptions can be terminated both within and outside the 14-day return period. To learn about the cancellation policies, see What happens if I terminate my Adobe subscription?
Prerequisites
Before starting this tutorial, make sure that your subscription has Active status.
1. Open the subscription
On the Subscriptions page (Marketplace > Subscriptions), click the subscription to terminate. The following image shows an example:
Click the chevron in the upper right on the details page and select Terminate. The Terminate subscription wizard launches.
2. Place the termination order
Verify that the quantity of the subscription you want to terminate is zero. Click Next.
Enter the reference information for the order and click Next. You can enter the additional ID and any notes associated with this termination.
Click Place Order to finalize the cancellation.
Click View Order to navigate to the order details page. Otherwise, click Close to close the Summary page.
Next steps
Your termination order is submitted to the vendor for processing.
You can view the most up-to-date information on your order and its status on the Order details page.
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