How to manage your subscriptions

Subscription management through self-service is one of the key features of our platform, providing you with the flexibility to manage your subscriptions.

You can easily order new subscriptions, increase or decrease your licenses, and cancel subscriptions. You also have the option to rename your subscriptions and modify a subscription's ID through the platform.

Viewing your subscription and subscription details

You can view your subscriptions by selecting the main menu of the Client Portal and then choosing Marketplace > Subscriptions.

The page displays the important information regarding your subscriptions. To view the details of an individual subscription, click the subscription name. For more information, see Subscriptions Interface.

Subscriptions page

Editing subscription licenses

If you wish to make any changes to the quantity of items within your subscription, you can do so by editing the subscription yourself through the platform.

For example, if you want to increase the number of licenses, you'll just need to change the quantity of items within the existing subscription. The same process applies if you want to decrease licenses.

For more information, see How to change license quantity in your subscription.

Adding new subscription items

If you want to add a new item to your subscription, you can do so by editing the agreement. It means if you want to purchase new items, you don't need to create a new agreement. You can simply edit your agreement to include the new items.

This can be done through the Buy more option on the agreement's details page. For step-by-step instructions, see How to add new items to your agreement.

Buy more option on the details page of an agreement

Terminating subscriptions

If you want to cancel a single subscription or all subscriptions in an agreement, you'll need to place a termination order. Without a termination order, subscriptions cannot be cancelled.

You can cancel a single subscription using the Terminate option on the details page of the subscription. However, to cancel all subscriptions in your agreement, you must terminate the entire agreement.

To learn more about canceling a single subscription, see Terminate subscriptions. To cancel all subscriptions in your agreement, see Terminate Agreements.

Related topics

Subscriptions InterfaceSubscription StatesRename SubscriptionEdit Subscription IDTerminate Subscription