# Billing FAQs

### Invoice

<details>

<summary>What's the difference between a compact invoice and a detailed invoice?</summary>

A compact invoice is issued for statements with a large number of charges. All charges for a product or service are grouped into summarized invoice lines, and quantities are shown as `1` to represent the aggregate charge for each item.&#x20;

In contrast, a detailed invoice is for statements with fewer charges. Each charge is shown as a separate line.

For more information, see [Understand Your Billing Documents](https://docs.platform.softwareone.com/modules-and-features/billing/understand-your-billing-documents).

</details>

<details>

<summary>How do I access my invoice?</summary>

You can access your invoice from the **Invoices** page in the platform.&#x20;

For details, see [View and Download Invoices](https://docs.platform.softwareone.com/modules-and-features/billing/invoices/download-invoices).

</details>

<details>

<summary>How can I identify the type of invoice I have?</summary>

The type of invoice you receive is specified in the [description column on the invoice](https://docs.platform.softwareone.com/modules-and-features/billing/understand-your-billing-documents/..#invoice-line-item-details).&#x20;

* If you have a detailed invoice, it will state: *“See statement for this DETAILED invoice at:”*&#x20;
* If you have a compact invoice, the message will read: *“See statement for this COMPACT invoice at:”*

Both invoice types include a link to the relevant statement, so you can download a complete breakdown of the charges if necessary.

</details>

<details>

<summary>Can I set or change the billing currency of my invoices?</summary>

You can set the currency while creating a new agreement for a purchase order. You can also change the currency of your existing agreements to receive invoices in that currency.&#x20;

For more information, see [How to Set or Change Your Billing Currency](https://docs.platform.softwareone.com/marketplace-platform/getting-started/marketplace-for-clients/how-to-set-or-change-your-billing-currency).

</details>

<details>

<summary>Why does my invoice show a single line per item with a quantity of 1?</summary>

On [compact invoices](#billing-invoices), the quantity is shown as `1` to consolidate all charges at the item level. This is done to simplify the invoice and prevent complexity.&#x20;

For actual item quantities and charges, see your billing statement.

</details>

<details>

<summary>How do I display a purchase order number on the invoice? </summary>

You can include a purchase order number by entering it in the **Additional ID** field, located on the **Details** tab within the agreement details page.&#x20;

For more information, see [How do you handle purchase order numbers in subscription-based models?](https://docs.platform.softwareone.com/help-and-support/faqs/how-do-you-handle-purchase-order-numbers-in-subscription-based-models) and [Update Additional Client ID](https://docs.platform.softwareone.com/modules-and-features/marketplace/agreements/edit-agreement-id).

</details>

<details>

<summary>Can I request a detailed invoice even if I have a high number of transactions or charges?</summary>

Currently, detailed invoice formatting is determined automatically by the number of charges.&#x20;

For high-volume billing, the platform uses the compact format by default to ensure compatibility with standard accounting practices and technical limits.

</details>

<details>

<summary>Where can I find my invoice ID?</summary>

You can find the ID in the [invoice header](https://docs.platform.softwareone.com/modules-and-features/billing/understand-your-billing-documents/..#invoice-header).

<figure><img src="https://1674205915-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FZ5DNbniz33mXCZoO62Rm%2Fuploads%2FRKKNa4W06iAOBRr4sbgF%2Fimage.png?alt=media&#x26;token=10a3e08b-4f38-4545-9be4-910c44ebcbff" alt=""><figcaption><p>The invoice header contains your invoice ID. </p></figcaption></figure>

</details>

<details>

<summary>What is the difference between an invoice and a statement?</summary>

Invoices and statements are both billing documents, but they serve different purposes. The following table lists the key differences between these documents:

| **Purpose**         | Provides a high-level summary of the charges.                             | Provides a full record of the charges from the vendor.     |
| ------------------- | ------------------------------------------------------------------------- | ---------------------------------------------------------- |
| **Format**          | PDF                                                                       | Excel                                                      |
| **Level of detail** | Contains aggregated lines, such as per item, per subscription, and so on. | Can have hundreds or thousands of lines for precise usage. |
| **Use case**        | Used as an official billing and record-keeping document.                  | Used for reconciliation, in-depth audits, and analysis.    |
| **Quantity**        | May displays the quantity as 1 if multiple lines are consolidated.        | Each line shows the actual quantity of items.              |

</details>

### Statements

<details>

<summary>Can I download statements without signing in to my account?</summary>

Yes, if you don’t have access to your account, you can download a statement from the [Billing Statement Download](https://mystatements.platform.softwareone.com/) page. You'll need to provide your Invoice ID and Statement ID.&#x20;

To learn more, see [Download Statements](https://docs.platform.softwareone.com/modules-and-features/billing/statements/download-statements).

</details>

<details>

<summary>How do I get a detailed breakdown of charges if I'm only seeing summarized lines?</summary>

You can get a breakdown using the statement link at the top of your invoice. This allows you to download or view the full, itemized breakdown.

</details>

<details>

<summary>Where can I find my statement ID?</summary>

You can find the ID in the [invoice header](https://docs.platform.softwareone.com/modules-and-features/billing/understand-your-billing-documents/..#invoice-header).

<figure><img src="https://1674205915-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FZ5DNbniz33mXCZoO62Rm%2Fuploads%2FRKKNa4W06iAOBRr4sbgF%2Fimage.png?alt=media&#x26;token=10a3e08b-4f38-4545-9be4-910c44ebcbff" alt=""><figcaption><p>The invoice header contains your statement ID. </p></figcaption></figure>

</details>