> For the complete documentation index, see [llms.txt](https://docs.platform.softwareone.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.platform.softwareone.com/modules-and-features/billing/understand-your-billing-documents/billing-faqs.md). # Billing FAQs ### Invoices
What's the difference between a compact invoice and a detailed invoice? A compact invoice is issued for statements with a large number of charges. All charges for a product or service are grouped into summarized invoice lines, and quantities are shown as `1` to represent the aggregate charge for each item. In contrast, a detailed invoice is for statements with fewer charges. Each charge is shown as a separate line. For more information, see [Understand your billing documents](/modules-and-features/billing/understand-your-billing-documents.md).
How do I access my invoice? You can access your invoice from the **Invoices** page in the platform. For details, see [View and download invoices](/modules-and-features/billing/invoices/download-invoices.md).
How can I identify the type of invoice I have? The type of invoice you receive is specified in the [description column on the invoice](/modules-and-features/billing/understand-your-billing-documents.md#invoice-line-item-details). * If you have a detailed invoice, it will state: *“See statement for this DETAILED invoice at:”* * If you have a compact invoice, the message will read: *“See statement for this COMPACT invoice at:”* Both invoice types include a link to the relevant statement, so you can download a complete breakdown of the charges if necessary.
Can I set or change the billing currency of my invoices? You can set the currency while creating a new agreement for a purchase order. You can also change the currency of your existing agreements to receive invoices in that currency. For more information, see [How to set or change your billing currency](/marketplace-platform/guides-and-tutorials/marketplace-for-clients/how-to-set-or-change-billing-currency.md).
Why does my invoice show a single line per item with a quantity of 1? On [compact invoices](#billing-invoices), the quantity shows `1` to consolidate all charges at the item level. This is done to simplify the invoice and prevent complexity. For actual item quantities and charges, see your billing statement.
How do I display a purchase order number on the invoice? You can include a purchase order number by entering it in the **Additional ID** field, located on the **Details** tab within the agreement details page. For more information, see [How do you handle purchase order numbers in subscription-based models?](/help-and-support/faqs/how-do-you-handle-purchase-order-numbers-in-subscription-based-models.md) and [Add or update additional client ID](/modules-and-features/marketplace/agreements/edit-agreement-id.md).
Can I request a detailed invoice even if I have a high number of transactions or charges? Currently, detailed invoice formatting is determined automatically by the number of charges. For high-volume billing, the platform uses the compact format by default to ensure compatibility with standard accounting practices and technical limits.
Where can I find my invoice ID? You can find the ID in the [invoice header](/modules-and-features/billing/understand-your-billing-documents.md#invoice-header).

The invoice header contains your invoice ID.

What is the difference between an invoice and a statement? Invoices and statements are both billing documents, but they serve different purposes. The following table lists the key differences between these documents: | **Purpose** | Provides a high-level summary of the charges. | Provides a full record of the charges from the vendor. | | ------------------- | ------------------------------------------------------------------------- | ---------------------------------------------------------- | | **Format** | PDF | Excel | | **Level of detail** | Contains aggregated lines, such as per item, per subscription, and so on. | Can have hundreds or thousands of lines for precise usage. | | **Use case** | Used as an official billing and record-keeping document. | Used for reconciliation, in-depth audits, and analysis. | | **Quantity** | May displays the quantity as 1 if multiple lines are consolidated. | Each line shows the actual quantity of items. |
### Statements
Can I download statements without signing in to my account? Yes, if you don’t have access to your account, you can download a statement from the [Billing Statement Download](https://mystatements.platform.softwareone.com/) page. You'll need to provide your Invoice ID and Statement ID. To learn more, see [Download statements](/modules-and-features/billing/statements/download-statements.md).
How do I get a detailed breakdown of charges if I'm only seeing summarized lines? You can get a breakdown using the statement link at the top of your invoice. This allows you to download or view the full, itemized breakdown.
Where can I find my statement ID? You can find the ID in the [invoice header](/modules-and-features/billing/understand-your-billing-documents.md#invoice-header).

The invoice header contains your statement ID.

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