# Create cases

You can create a support case by either selecting the help option in the header or by choosing **+ Support case** on the **Chats** page. 

### Creating a case using the help icon

To create a case:

1. Go to **Helpdesk** > **Cases**. 
2. Select **Add**.
3. In the **Add case** wizard, complete the following steps:
   1. Under **Choose topic**, select the area you need help with, then select **Next**. For example, if you are looking for a quotation, select **Request a Quote**.
   2. Under **Find answers**, explore our self-help resources to see if your question has been answered. If you still need assistance, select **Next** to continue.
   3. Under **Contact support,** describe your issue in detail.
   4. Select **Add** to submit your case.

<div data-with-frame="true"><figure><img src="https://1674205915-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FZ5DNbniz33mXCZoO62Rm%2Fuploads%2F9bvEAUGX3XMc0fXVwmEJ%2Fimage.png?alt=media&#x26;token=b110e0d5-68b9-40e8-8784-8a3a5f33600b" alt=""><figcaption><p>Use the help wizard to request assistance.</p></figcaption></figure></div>

### Creating a case from the Chats page

To create a case from the Chats page:

1. Go to the **Chats** page.
2. In the left sidebar, select **+ Support case**.
3. In the **Add case** wizard, complete the following steps:
   1. Under **Choose topic**, select the area you need help with, then select **Next**. For example, if you are looking for a quotation, select **Request a Quote**.
   2. Under **Find answers**, explore our self-help resources to see if your question has been answered. If you still need assistance, select **Next** to continue.
   3. Under **Contact support,** describe your issue in detail.
   4. Select **Add** to submit your case.