Complete (or close) a case chat if your issue is resolved.
You can mark a case as Complete if your issue has been resolved and no further assistance is needed.
Any user within the account can close a case, regardless of who created it. A closed case chat can also be reopened if further assistance is needed.
To complete a case:
On the Chats page, select the case you want to close.
Select the actions icon (•••) in the chat window, then under Case, choose Complete.
In the Complete case confirmation, confirm that you want to complete the case.
The case closes and its status changes to Completed. You can reopen the case at any time. For details, see Reopen a case.
Last updated 6 days ago
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