Terminate Subscription
Last updated
Last updated
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Subscriptions can be terminated if you no longer need them or you don't want to renew it.
As subscriptions are linked to agreements, the process for canceling your subscription varies depending on the number of active subscriptions in the agreement.
If your agreement contains several active subscriptions and you wish to cancel some, but not all, subscriptions in that agreement, you must place a termination order for the required subscription. The Terminate subscription section describes the steps.
If your agreement contains several subscriptions and you want to cancel all subscriptions, you must terminate the agreement altogether. You can do this by placing a termination order for the agreement. For instructions, see Terminate Agreement.
Before terminating subscriptions, note the following points:
You can only terminate subscriptions in the Active state. Subscriptions in any other state cannot be terminated.
Creating a termination order through the platform doesn't guarantee the cancellation of your subscription. All termination orders are sent to the vendors for approval. Subscriptions are terminated only after they are approved by the vendor.
Follow these steps to terminate an active subscription:
On the Subscriptions page (Marketplace > Subscriptions), click the subscription to terminate. The details page of your selected subscription opens.
Click the down arrow 
in the upper right and select Terminate. The Terminate Subscription wizard opens.
In the Terminate Subscription wizard, do the following:
In the Items step, review the item quantities and click Next. The license quantity will be displayed as zero.
In the Order details step, enter the reference details and your order notes, and click Next to continue.
In the Review order step, click Place order. The subscription termination order is placed and the agreement status changes from Active to Updating.
Click View order to go to the order details page. Otherwise, click Close to close the page.
