Requests
Create new requests and manage your existing requests.
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Create new requests and manage your existing requests.
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Was this helpful?
In the context of the Marketplace Platform, a request is a pre-sale inquiry created through the Request module. An inquiry represents questions about products, such as pricing, billing, product availability, and licensing.
You can access the Requests page by navigating to the main menu and selecting Marketplace > Requests. The page displays a list of your requests:
On this page, you can view the following details of each request:
Request - Displays the name and unique identifier for the request.
Requester - Displays the name of the person who created the request.
To - Displays the name of the vendor.
Product - Displays the product name for which the request is created.
Assignee - Displays the contact person assigned to the request.
Created - Displays the date and time when the request was created.
Updated - Displays the date and time when the request was updated.
Status - Displays the status of your request. For more information on the status, see Request States.
The details page of a request provides all the details about your request. You can open the details page by clicking the request on the Requests page.
When you open the details page, it displays the name of the product against which the request has been raised and the request status. You can also view general information about the request, such as the requester's name, vendor, and assignee.
The request details page is organized into several tabs, each providing specific information. The following tabs are available:
Activity - Displays the activity information, including the message history for the request. From this tab, you can also add a new message to the conversation.
Parameters - Displays all request parameters and their values, if available. The information is for viewing only and cannot be edited.
Attachments - Displays the files attached to the request. You can also add new attachments and manage existing attachments.
Details - Displays the date and time when the request was created. If the request was updated, the tab displays the timestamp when the request was last modified.
