Orders
About Orders
In the Marketplace Platform, an order is an object that signifies a business transaction under the framework of an established agreement.
An order could be a request to buy a new product, change the number of purchased items and subscriptions, or terminate a subscription or the entire agreement.
The following types of orders exist in the Marketplace Platform:
Purchase order - Represents an order that is created when you buy a new product or service under a new agreement.
Change order - Represents an order that is created when you change the subscription quantity, such as downsizing the license quantity or buying additional resources.
Terminate order - Represents an order that is created when you terminate a subscription. A termination order also implies an order where the entire agreement has been terminated and consequently, all subscriptions within that agreement are also terminated.
Through the Orders module, the Client Portal offers a streamlined, easy-to-navigate order management system that provides visibility and allows you to manage your orders easily.
How to access the Orders page
You can access the Orders page by navigating to the main menu and selecting Marketplace > Orders.
From the Orders page, you can:
View all of your orders across all vendors. The sorting and filtering options allow you to narrow down your orders and find them quickly.
View comprehensive information about an order and its associated details, such as items, parameters, entities, and subscriptions.
Delete orders in the Draft state.
Add new notes to your order and update existing notes.
View and download all attachments related to your order.
Change the default reference ID assigned to your order by the Marketplace Platform and add a new ID to maintain consistency.
Respond to queries and send the querying order back to the vendor.
Related topics
pageOrders InterfacepageBuy Products and ServicespageManage Order NotespageView and Download AttachmentspageSet an Order to ProcessingpageDelete Draft OrdersLast updated