Order States

An order can have several states from the time it is created in the Marketplace Platform until its completion.

The following diagram shows how an order's state can change during its lifecycle:

Order state transition

These states are displayed as Status on the Orders page. They are also displayed beside the order number on the details page.

Note that the Marketplace Platform supports various account types, including vendor and client, so depending on your account type, only some states might be visible to you.

State	Definition
Draft	The order has been saved as a draft during the ordering process. Draft purchase orders can be accessed through the Orders page.
Processing	The order has been created and is currently awaiting processing by the vendor.
Querying	The ordering parameters have been updated by the vendor. The order now requires an action to be taken by the client account user.
Completed	The order has been processed by the vendor.
Failed	The order has been failed by the vendor or SoftwareOne. The failure reason is shown on the General tab of the order.
Deleted	The draft purchase order has been deleted by a client account user.

Related topics

Orders InterfaceOrder StatesBuy Products and ServicesManage Order NotesView and Download AttachmentsSet Orders to ProcessingDelete Draft Orders