Password Reset

Reset or change your password.

Reset your password

Follow these steps to reset your password:

1. On the sign-in page of the platform, enter your email address and click Continue.

2. Click the Forgot password? link.

3. Click Send Email. You'll receive an email containing a link to reset your password.

4. Select the link in your email and follow the instructions to create a new password.

Change your password

If you want to change your current password, you can do so when you're signed in to the Client Portal.

Follow these steps to change your password:

1. Sign in to your account.

2. Click your user profile menu in the upper-right corner of the page and select Change Password. You'll receive an email containing a link to create a new password.

3. Open the link and then follow the instructions to choose a new password.

• The password link is valid for one day and you can only use it once. If you don't open the link within a day of receiving the email, you'll need to regenerate the link.

• If you request the password reset link multiple times, only the link in the most recent email will be valid.

• Your new password must be unique and contain at least 8 characters. It must also be a combination of lower case letters (a-z), upper case letters (A-Z), numbers (0-9), and special characters (e.g. ! @ # $ % ^ & *).